System Support Specialist

System Support Specialist

Open Location: Chennai, Indore

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Digital enablement team is continuously expanding. No matter your level of developer proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Systemsupport#Chennai#Indore

Grow together
You will undertake proactive maintenance and administration of Applications and operations tools in support of the delivery of the IT service. To improve system availability with proactive work to avoid outages and performance issues, with particular focus on Powershell Scripting, M365 build and run support for all used by colleagues. This includes O/S (VDE, Windows 11 & Windows 365) databases (Oracle, Informix, MySQL, Sybase, MSSQL, Teradata), sFTP, Storage Area Network, Spoolers etc. The operations tools include Company Portal, Intune, Orchestration, ServiceNow, PowerBI and TOPAZ. Assessing, developing, and implementing the infrastructure and server builds. Supporting business critical applications running within the area of responsibility of the team in ITS globally. Gathering, assessing, and communicating critical information on a timely basis, by interacting with a broad set of teams.

Maintaining and helping further development of appropriate cost models to reflect changes in technology and provide key input to the overall Charging Model.

Learning continuously, keeping up with all the quickly changing technologies and/or customer or ITS needs. Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales.

Must Have Skills:

• PowerShell scripting (advanced)
• M365 Apps administration & support
• PSADT (PowerShell App Deployment Toolkit) for Packaging
• Application Troubleshooting (Packaging, Deployment, Compatibility Issues)
• Azure Cloud services

Additional Skills:

• CI/CD Jenkins
• Application Lifecycle Management
• ServiceNow
• Patching and Patch Management

Ready to embark on the journey? Here’s what we are looking for:
As a System Support Specialist having Scripting and Cloud certification is a huge plus. Your primary focus will be PowerShell scripting and M365 administration, ensuring system availability, performance, and seamless software deployment will also be an integral part of this role.

You are a technology aficionado, therefore you have a good understanding of SCCM, Intune, Application packaging tools and M365 Apps (Office365) administration. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.

"DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic."