System Engineer L2

As a System Engineer L2 at Wipro Limited, your role involves: - Demonstrating excellent communication skills to effectively communicate with customers - Empathizing, pacifying, and handling irate customers with exceptional communication skills - Possessing technical knowledge in troubleshooting base operating system issues and being eager to learn new technologies - Troubleshooting various systems such as Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc., over remote support - Answering incoming calls and responding to customer emails in a timely manner - Managing and resolving customer complaints efficiently - Identifying and escalating issues to supervisors when necessary - Providing product and service information to customers - Researching required information using available resources and offering solutions to customers - Recognizing, documenting, and alerting the management team of trends in customer calls - Creating SOPs for new issues and their resolutions - Completing call logs and reports accurately Qualifications required for this role include: - Mandatory Skills: FINACLE Techno Functional - Experience: 1-3 Years Join Wipro Limited, a leading technology services and consulting company that is focused on helping clients achieve their boldest ambitions. With over 230,000 employees and business partners across 65 countries, we are dedicated to building innovative solutions and sustainable businesses. Visit us at www.wipro.com to learn more about our holistic portfolio of capabilities in consulting, design, engineering, and operations. At Wipro, we are reinventing our world and we invite individuals who are inspired by reinvention to join us in shaping the future of our business and industry. Embrace the opportunity to design your own reinvention in a business powered by purpose.,