Location : Kurla , Mumbai (Client Site) Work Type : Full-Time Department : IT Infrastructure & Cloud Experience Level : L1 (2–4 years) / L1 + (4–5 years) About Swan Solutions At Swan, we believe in empowering businesses through robust IT infrastructure and cutting-edge cloud technologies. We are looking for dynamic and detail-oriented professionals to join our Cloud Operations team and support our growing customer base in AWS and Azure platforms. Role Overview As a Cloud Operations Engineer, you will play a key role in managing daily BAU (Business-As-Usual) operations, ensuring availability, performance, and cost-effectiveness of our clients’ cloud environments. The role offers responsibilities across support, monitoring, automation, and security. Key Responsibilities 1. Cloud Infrastructure Management Monitor EC2, S3, RDS (AWS) or Azure VMs, Storage, Managed DBs Run standard health checks and follow pre-defined runbooks Ensure uptime of core services Optimize usage (e.g., VM sizing, storage tiering) Handle escalations and root cause analysis Apply infrastructure changes with change management 2. Support & Incident Management Respond to alerts and tickets Categorize and escalate unresolved issues Perform basic troubleshooting Lead critical incident resolution Coordinate with platform vendors Identify and act on recurring issues 3. Deployment & CI/CD Support Assist in deployments and monitor scripts Follow routine update instructions Manage CI/CD pipelines (e.g., Jenkins, GitHub Actions) Work with Infrastructure as Code (Terraform, ARM) Collaborate with Dev teams for seamless deployments 4. Monitoring & Reporting Monitor using CloudWatch, Azure Monitor Generate uptime and usage reports Design dashboards and custom alerts Analyze trends and suggest improvements 5. User & Access Management Create/delete users, assign basic roles Enforce tagging and naming policies Design secure access policies Conduct periodic access audits 6. Documentation & SOPs Maintain runbooks and incident logs Record actions and resolutions Update documentation with version control Create knowledge base articles 7. Security & Compliance Operations Run hygiene checks (open ports, unused resources) Execute patching per SOP Use tools like Defender, Inspector, Pingsafe Remediate findings and automate workflows Support security audits and CIS benchmarks 8. Automation & Optimization (L1+ Only) Write automation scripts (PowerShell, Python, Azure CLI, Boto3) Automate reporting, access provisioning, and daily tasks Identify & implement cost optimizations 9. Cost Analysis & Optimization Monitor cloud costs and detect usage spikes Ensure tagging for cost tracking Shut down non-prod resources as scheduled Use AWS Cost Explorer / Azure Cost Management Recommend Reserved Instances, tiering & savings plans Create cost dashboards and work with teams to control budgets Required Skills & Tools AWS Console / Azure Portal IAM, RBAC, CloudWatch, Azure Monitor CI/CD Tools (e.g., GitHub, Jenkins, Azure DevOps) Scripting (PowerShell, Bash, Python preferred) Infrastructure as Code (Terraform, CloudFormation, ARM) Monitoring & Security Tools (e.g., Defender, Pingsafe, AWS Inspector) Qualifications Bachelor’s Degree in Computer Science, IT or relevant field Relevant AWS / Azure certifications preferred (e.g., Cloud Practitioner, SysOps, Administrator Associate) If you’re excited to work on cutting-edge cloud operations and be part of a fast-growing IT solutions team, we’d love to hear from you. Apply Now via our portal: or Send your updated resume to : hetal.patil@swansol.com