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Sutherland hiring For Journey management process!!

0 - 2 years

2 - 3 Lacs

Thane Navi mumbai Dombivli

Posted:1 week ago

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Job Description

  • Job Description – Journey Management Executive (Voice Process)
  • Job Title
  • Journey Management Executive (Voice Process – International Customer Service)
  • Job Summary
  • The Journey Management Executive is responsible for ensuring the safe and efficient movement of drivers and field personnel by monitoring journeys, verifying driver readiness, providing travel-related information, and maintaining accurate records. This is a voice-based operations role that requires excellent communication skills and attention to detail.
  • Key Responsibilities
  • * Receive calls from drivers before the start of their journey.
  • * Verify the driver’s medical fitness and eligibility to travel.
  • * Check the driver’s previous journey completion and mandatory rest period.
  • * Provide updates on road conditions, weather, route advisories, and potential hazards.
  • * Explain journey guidelines and obtain necessary travel approvals.
  • * Monitor the driver’s journey throughout the trip.
  • * Record journey details, approvals, and updates in the system.
  • * Escalate emergencies, delays, or safety concerns as per company procedures.
  • * Ensure compliance with Journey Management and HSE (Health, Safety & Environment) protocols.
  • Eligibility Criteria
  • * Excellent spoken English communication skills (mandatory).
  • * Comfortable working in a 24x7 rotational shift environment.
  • * Basic computer knowledge and data entry skills.
  • * Customer service or voice process experience is preferred but not mandatory for fresher roles.
  • Salary & Benefits
  • • 18k Inhand Freshers
  • • Upto 22k inhand for experienced
  • • 3500 Travel allowance
  • • 2750 PBI
  • Note: Interested Candidates can come for a walk-in for Interview and Mention "HR Alisha" on the top of your resume and also call on 9324485024
  • Location -Sutherland Global Services, 5th Floor, Liberty tower, Reliable park, Airoli, Navi Mumbai
  • Please Note :Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

    • Skills Required

    International Voice Journey Builder Travel Management Journey Mapping International International Voice Process Travel Management

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    Work Mode

    Work from Office

    Job Type

    Full Time

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