🎯 Mega Hiring Drive | Sutherland – Customer Support (Voice Process) 📅 Date: till 30th May 📍 Location: Airoli, Mumbai 💼 Job Role: Voice Process – Customer Support 🗣️ Languages: English & Hindi We’re hiring for a global leader in energy services! If you’re a strong communicator with a passion for customer experience, this is your chance to join a world-class team. 📝 Job Details: 💼 Job Location: Mumbai 💬 Process: Voice (Customer Support) 👥 Openings: 50 🏢 Mode: 3 Months Work From Office, then Work From Home 💰 Salary: ₹18,000 to ₹28,000 🚀 Joining Date: 4th June 🎯 Quality: B2 fluency Note : Candidate who are staying in Mumbai can only apply. If you're proactive, fluent in English & Hindi, and ready to build your career with a global brand — don’t miss this drive! 📧 Interested email resumes to syed.muzammil@sutherlandglobal.com 🔗 Share with your network! Show more Show less
Company Description Sutherland Global Service Limited is a consumer services company based in Mumbai, Maharashtra, India. With a commitment to excellence, Sutherland provides industry-leading services and support, ensuring the highest quality service for a diverse range of clients. Our goal is to help businesses achieve their objectives through innovative solutions and exceptional customer service. Role Description This is a full-time on-site role for a Manager for RCM AR, located in Hyderabad. The Manager for RCM AR will oversee accounts receivable management, ensure compliance with company policies, and lead a team to achieve departmental goals. The role involves monitoring and optimizing the revenue cycle process, managing key performance indicators, and collaborating with other departments to improve overall efficiency. Additionally, the manager will be responsible for staff training and development, and ensuring customer satisfaction through effective communication and problem resolution. Qualifications Revenue Cycle Management (RCM) and Accounts Receivable (AR) management skills Leadership and Team Management skills Experience in Financial Analysis and Reporting Excellent Communication and Interpersonal skills Problem-solving and Analytical skills Knowledge in compliance and regulatory requirements Proficiency in using related software and tools Bachelor's degree in Finance, Business Administration, or related field; advanced degree or certification is a plus
As a Lead - Contract Management, you will be responsible for managing the contract management team, overseeing the execution, accuracy, and continuous improvement of contracts and related systems. You will serve as an escalation point for contract-related issues, ensure adherence to compliance and audit KPIs, and drive efficiencies through tool development and process optimization. In addition to technical expertise, the role requires strong leadership capabilities, including overseeing team performance, managing talent development, and supporting compensation programs. A successful candidate will demonstrate strong decision-making, collaboration, and communication skills, and thrive in a fast-paced, cross-functional environment. The duties and responsibilities of this position include collaborating with contract management teams to continuously improve processes, build tools, and share best practices for carrier contract management. You will also serve as an escalation point for exceptions, execute various contracts and agreements between the client and carriers, and drive the maintenance of base rates, surcharges, and amendments in the OBM. Furthermore, you will identify areas for improvement related to contract processes and workflows, drive the development, maintenance, and processes related to contracts submission, documentation, review, and retention, and determine reporting and additional analysis to support initiatives and measurement. It is essential to communicate project progress to team members and leaders and maintain a strong understanding of all client product offerings and modes. In terms of team leadership, you will participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent. You will support the annual merit and equity programs for the assigned team, outline and communicate employee role accountabilities, and priorities, and encourage feedback through formal and informal channels. Additionally, you will conduct regular check-ins and annual performance management routines, and prioritize and delegate work while monitoring for accuracy, completeness, and efficiency. Qualifications: - Any Graduate - 4+ years of pricing and contract management experience in the shipment or freight forwarding domain. Preferred qualifications include previous supervisory/team lead experience, ocean modal or ocean pricing experience, demonstrated negotiation, collaboration, and influencing skills, effective communication and multi-tasking skills, proficiency in Microsoft Office Suite, ability to build and foster a team-oriented environment, ability to multitask, prioritize, and work efficiently, strong decision-making skills, problem-solving and conflict resolution skills, ability to motivate and encourage change, and value for a diverse and inclusive work environment.,
Role Overview: As a Lead - Contract Management, you will be responsible for managing the contract management team, overseeing the execution, accuracy, and continuous improvement of contracts and related systems. Your role will involve serving as an escalation point for contract-related issues, ensuring adherence to compliance and audit KPIs, and driving efficiencies through tool development and process optimization. Additionally, you will need to demonstrate strong leadership capabilities, oversee team performance, manage talent development, and support compensation programs. Your decision-making, collaboration, and communication skills will be crucial for success in this fast-paced, cross-functional environment. Key Responsibilities: - Collaborate with contract management teams to continuously improve processes, build tools, and share best practices for carrier contract management - Serve as an escalation point for exceptions - Execute various contracts and agreements between the client and carriers - Maintain a high level of contract management excellence in terms of validity, accuracy, and audit KPIs - Drive the maintenance of base rates, surcharges, and amendments in the OBM - Drive the maintenance of up-to-date contracts in the internal system - Identify areas for improvement in the client's contract processes and workflows - Drive the development, maintenance, and processes related to contracts submission, documentation, review, and retention - Determine reporting and additional analysis to support initiatives and measurement of TAT, SLA, QA, and FTE utilization - Document and maintain project related plans, process flows, and metrics - Communicate project progress to team members and leaders - Maintain a strong understanding of all client's product offerings and modes Team Leadership Responsibilities: - Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent - Support the annual merit and equity programs for the assigned team - Outline and communicate employee role accountabilities and expectations, prioritize and delegate work, monitor results, and provide regular coaching - Encourage employee feedback and act on it to drive a culture of open communication and continuous improvement - Conduct regular check-ins and annual performance management routines - Support the team's personal and professional development by creating opportunities for experiences that support development needs - Prioritize and delegate work, monitor for accuracy, completeness, and efficiency Qualifications: Required: - Any Graduate - 4+ years of pricing and contract management experience in shipment or freight forwarding domain Preferred: - Previous supervisory or team lead experience - Previous ocean modal or ocean pricing experience - Demonstrated negotiation, collaboration, and influencing skills - Effective and flexible communication and multi-tasking skills - Proficient in Microsoft Office Suite of programs - Ability to build, manage, and foster a team-oriented environment - Ability to foster a collaborative and adaptive teamwork and communication style - Ability to multitask, prioritize, and work efficiently while collaborating on multiple subjects - Demonstrated strong decision-making skills, problem-solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities - Ability to motivate and encourage change, and get positive results in a very large, dispersed organization - Values a diverse and inclusive work environment,
As a Team Manager at Sutherland, you will play a crucial role in impacting the business, managing administrative responsibilities, influencing the lives of others, strengthening relationships, keeping morale high, impacting the bottom line, defining Sutherland's reputation, and keeping leaders informed. Key Responsibilities: - Impact the business - Manage administrative responsibilities - Influence the life of others - Strengthen relationships - Keep morale high - Impact the bottom line - Define Sutherland's reputation - Keep leaders informed Qualifications: - A Bachelor's degree is preferred but not mandatory - Technical sales experience is required - Technical customer service with sales/upselling experience is required - At least 2 years of experience in technical sales with sales as the main KPI - Demonstrated leadership skills - The ability to efficiently manage a team and keep track of multiple schedules, meetings, and initiatives - Knowledge of metrics, their measurements, thresholds, targets, and process owners - A proactive attitude towards developing trust and professional rapport with employees and team members; ability to be a team player - Proficient in the English language - Strong verbal and written communication skills If you are a leadership-oriented and self-motivated individual with the skills and experience required, we encourage you to apply by sending your resume to balveen.suri@sutherlandglobal.com.,