🎯 Mega Hiring Drive | Sutherland – Customer Support (Voice Process) 📅 Date: till 30th May 📍 Location: Airoli, Mumbai 💼 Job Role: Voice Process – Customer Support 🗣️ Languages: English & Hindi We’re hiring for a global leader in energy services! If you’re a strong communicator with a passion for customer experience, this is your chance to join a world-class team. 📝 Job Details: 💼 Job Location: Mumbai 💬 Process: Voice (Customer Support) 👥 Openings: 50 🏢 Mode: 3 Months Work From Office, then Work From Home 💰 Salary: ₹18,000 to ₹28,000 🚀 Joining Date: 4th June 🎯 Quality: B2 fluency Note : Candidate who are staying in Mumbai can only apply. If you're proactive, fluent in English & Hindi, and ready to build your career with a global brand — don’t miss this drive! 📧 Interested email resumes to syed.muzammil@sutherlandglobal.com 🔗 Share with your network! Show more Show less
Company Description Sutherland Global Service Limited is a consumer services company based in Mumbai, Maharashtra, India. With a commitment to excellence, Sutherland provides industry-leading services and support, ensuring the highest quality service for a diverse range of clients. Our goal is to help businesses achieve their objectives through innovative solutions and exceptional customer service. Role Description This is a full-time on-site role for a Manager for RCM AR, located in Hyderabad. The Manager for RCM AR will oversee accounts receivable management, ensure compliance with company policies, and lead a team to achieve departmental goals. The role involves monitoring and optimizing the revenue cycle process, managing key performance indicators, and collaborating with other departments to improve overall efficiency. Additionally, the manager will be responsible for staff training and development, and ensuring customer satisfaction through effective communication and problem resolution. Qualifications Revenue Cycle Management (RCM) and Accounts Receivable (AR) management skills Leadership and Team Management skills Experience in Financial Analysis and Reporting Excellent Communication and Interpersonal skills Problem-solving and Analytical skills Knowledge in compliance and regulatory requirements Proficiency in using related software and tools Bachelor's degree in Finance, Business Administration, or related field; advanced degree or certification is a plus
As a Lead - Contract Management, you will be responsible for managing the contract management team, overseeing the execution, accuracy, and continuous improvement of contracts and related systems. You will serve as an escalation point for contract-related issues, ensure adherence to compliance and audit KPIs, and drive efficiencies through tool development and process optimization. In addition to technical expertise, the role requires strong leadership capabilities, including overseeing team performance, managing talent development, and supporting compensation programs. A successful candidate will demonstrate strong decision-making, collaboration, and communication skills, and thrive in a fast-paced, cross-functional environment. The duties and responsibilities of this position include collaborating with contract management teams to continuously improve processes, build tools, and share best practices for carrier contract management. You will also serve as an escalation point for exceptions, execute various contracts and agreements between the client and carriers, and drive the maintenance of base rates, surcharges, and amendments in the OBM. Furthermore, you will identify areas for improvement related to contract processes and workflows, drive the development, maintenance, and processes related to contracts submission, documentation, review, and retention, and determine reporting and additional analysis to support initiatives and measurement. It is essential to communicate project progress to team members and leaders and maintain a strong understanding of all client product offerings and modes. In terms of team leadership, you will participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent. You will support the annual merit and equity programs for the assigned team, outline and communicate employee role accountabilities, and priorities, and encourage feedback through formal and informal channels. Additionally, you will conduct regular check-ins and annual performance management routines, and prioritize and delegate work while monitoring for accuracy, completeness, and efficiency. Qualifications: - Any Graduate - 4+ years of pricing and contract management experience in the shipment or freight forwarding domain. Preferred qualifications include previous supervisory/team lead experience, ocean modal or ocean pricing experience, demonstrated negotiation, collaboration, and influencing skills, effective communication and multi-tasking skills, proficiency in Microsoft Office Suite, ability to build and foster a team-oriented environment, ability to multitask, prioritize, and work efficiently, strong decision-making skills, problem-solving and conflict resolution skills, ability to motivate and encourage change, and value for a diverse and inclusive work environment.,