Support Engineer

Key responsibilities:

• Serve as a primary contact to support ClientWorks Product Managers, triaging and configuring system\software requests.
• Independently configure, validate, and document approved system\software configuration changes for assigned Oracle Health (Millennium) products.
• Collaborate with internal teams to investigate and resolve configuration-related requests across our supported Multi-Tenant customer and internal Sales domains.
• Support domain access activities for internal stakeholders.
• Maintain complete Jira records, configuration documentation, and reusable guides for common requests.
• Use SQL and advanced Microsoft Excel capabilities to support data analysis, configuration validation, and operational reporting.
• Identify opportunities to automate manual configuration activities and contribute to workflow improvements using approved tooling and AI assistance.
• Communicate request status, dependencies, and issues clearly; prioritize competing requests and escalate when necessary.
• Participate in Agile team activities, knowledge sharing, and continuous process improvement.

Required qualifications:

• In depth configuration experience using Oracle Health (Millennium) products.
• At least three years of relevant experience in service management and change management.
• Familiarity with AI tools and practical experience applying them responsibly to improve productivity and streamline routine tasks.
• Strong SQL skills and advanced Microsoft Excel proficiency.
• Experience using Jira to track, prioritize, and document requests.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently on assigned requests, manage competing priorities, and collaborate effectively with internal stakeholders.
• Ability to identify repetitive work and contribute to automation and process improvement.
• Availability to work the required shift of 3:30 PM IST to 12:30 AM IST the following day .

Preferred qualifications:

• Oracle Health (Millennium) Pharmacy product configuration experience.
• Experience with automation scripting or tools used to streamline configuration and support activities.
• Familiarity with Agile methodologies and responsible use of AI-assisted productivity tools.