Support Assistant

Job Description : Support Assistant Key Responsibilities: Exp : 3+years Location : Coimbatore Key Responsibilities: ● Handle routine support issues such as: ○ User setup, login problems, password resets, deactivating ○ New Tenant / Metabase Setup Items (SMTP setup, subscription setup) ○ End to End Testing of new Tenants ○ Visit Failure Monitoring & Scribe Retries ○ Generating or assisting with monthly reports ○ Supporting onboarding tasks for new customers ● Use existing guides to resolve common problems ● Write clear notes and context for more complex tickets before escalating to Tier ● Identify opportunities to improve or expand internal guides and processes ● Communicate clearly and professionally with customers via email or ticketing systems Speak with Employer 96293 11599 [email protected] Job Type: Full-time Benefits: Health insurance Shift: Night shift Work Location: In person