You will be joining Strides Software Solutions Pvt Ltd as a Customer Support Specialist at their on-site location in Aurangabad. Your main responsibilities will include addressing customer inquiries, offering technical support, ensuring customer satisfaction, and using analytical skills to troubleshoot issues efficiently. To excel in this role, you should possess strong customer support and technical support skills, along with excellent interpersonal abilities to guarantee customer satisfaction. Your analytical skills will be crucial in effectively troubleshooting any issues that may arise. Previous experience in a customer-facing position and a proven track record of problem-solving are essential. Exceptional communication skills and the capacity to collaborate within a team are also key requirements. While not mandatory, a Bachelor's degree in a relevant field would be advantageous for this position. If you are looking to be part of a dynamic team in the healthtech industry and contribute to improving blood transfusion practices, this role at Strides Software Solutions Pvt Ltd could be the perfect fit for you.,
Company Description Strides, a healthtech company, specializes in innovative IT and IoT products aimed at eliminating errors in the blood transfusion lifecycle, ensuring safe and efficient blood transfusion services. Since 2015, Strides has partnered with over 350 hospitals and blood banks across India and the Middle East, facilitating 3.5 million blood components and screening 2 million blood donors annually. The company’s end-to-end vein traceability solution tracks and acts at each stage of the blood transfusion cycle, supporting good transfusion practices and minimizing cognitive process-based errors. Role Description This is a full-time on-site role for a Sales Executive located in Aurangabad Taluka. The Sales Executive will be responsible for generating leads, discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction. Daily tasks include market research, setting meetings with potential clients, preparing presentations, and reporting on sales activities. They will also collaborate with the marketing and technical teams to address client needs and ensure successful project implementation. Qualifications Strong sales, negotiation, and communication skills Ability to generate leads and pursue new sales opportunities Market research and presentation preparation skills Experience in maintaining customer relationships and ensuring client satisfaction Excellent written and verbal communication skills Ability to work independently and as part of a team Experience in the healthtech industry is a plus Bachelor's degree in Business Administration, Marketing, or related field is preferred