Store Manager

Job

• Role:

  Manage overall Airtel store operations and report to the Zonal Owned Retail Manager.

• Store

  Operations:

  Ensure SOP compliance, store standards, visual merchandising, and security.

• Inventory

  Management:

  Maintain stock availability, prevent stock-outs, and ensure proper cash handling.

• Sales

  &

  Profitability:

  Achieve sales targets through new acquisitions, upselling, and walk-in customer conversion.

• Cost

  Management:

  Control store expenses and improve overall productivity.

• Customer

  Experience:

  Ensure excellent customer service and resolve escalated customer issues.

• Team

  Management:

  Manage staff rostering, daily briefings, motivation, and performance.

• Audit

  &

  Compliance:

  Ensure timely MIS reporting and adherence to audit and compliance guidelines.

• Store

  Projects:

  Support new store launches, refits, and store conversions.

• Key

  Competencies:

  Leadership, communication, process orientation, project management, and customer focus.

• Education:

  Postgraduate degree, MBA, or equivalent business management qualification.

• Experience:

  4–6 years of work experience, including at least 2 years in retail operations.