GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: 1 Register guests and assigns rooms. Accommodates special requests whenever possible. 2 Assists in pre-registration and blocking of rooms for reservations. 3 Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. 4 Understands room status and room status tracking. 5 Knows room locations, types of rooms available, and room rates. 6 Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. 7 Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 8 Knows the location and types of available rooms as well as the activities and services of the property. 9 10 11 Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. 12 File room keys ( only for manual room key hotels) 13 Knows how to use front office equipment. 14 Process guest check-outs. 15 Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, 16 Follows procedures for issuing and closing safe deposit boxes used by guests. 17 Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. 18 Uses proper telephone etiquette. 19 Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. 20 Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. 21 Advise guest of any messages, mail, faxes, etc. received for them. 22 Inform guest of the room safe and mini-bar key and room key procedures. 23 Issue parking passes/validate valet parking tickets. 24 Communicate services and amenities of the hotel to guests. 25 Obtain proper identification for tax-exempt guests and attach the form to registration card. 26 Direct Bell Person to escort guest and transport their luggage to the room. 27 Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. 28 Attends department meetings. 29 Reports any unusual occurrences or requests to the manager or assistant manager. 30 Knows all safety and emergency procedures, Is aware of accident prevention policies. 31 Maintains the cleanliness and neatness of the front desk area. 32 Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. 33 Advise guest of any messages, mail, faxes, etc. received for them. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Provident Fund Work Location: In person
ASST FOM DUTIES AND RESPONSIBILITIES: 1 Customer Satisfaction (Guest Feedback, Social Media Review). 2 Financial Performance (Up selling, Room Revenue, Operation Auditing). 3 Showing Initiative, Problem Solving, Staff Training, Team Leading. 4 Manages and motivates the Front Office team in order to provide a high standard of service for customers. 5 Welcomes guests and fosters customer loyalty through his/her friendly manner. 6 Develops high quality relationships with guests throughout their stay. 7 Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. 8 Oversee and supervises guest arrivals and departures with the front office executive and duty managers. 9 Provide high level of customer service and maintain a high profile in the day to day front office operations. 10 Ensure that personalized service is offered to each and every guest. 11 Ensures that the pricing policy and internal audit procedures are duly applied. 12 Supervises the management of debtors, group and individual guest invoicing and cash operations. 13 14 Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. 15 Prepare monthly and daily revenue report and circulate to all HOD's. 16 Prepare Room revenue and occupancy forecast take action on rate strategies. 17 Is involved in recruitment of new team members for front office. 18 Integrates and trains employees, providing support for skills development. 19 Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and also punctual. 20 Ensures that the workplace remains clean and tidy 21 22 Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR 23 Have a good knowledge of all systems and standard operating procedures of front office. 24 Ensures that guest documentation and information is available and up-to-date. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Language: English (Preferred) Work Location: In person
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: 1 Register guests and assigns rooms. Accommodates special requests whenever possible. 2 Assists in pre-registration and blocking of rooms for reservations. 3 Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. 4 Understands room status and room status tracking. 5 Knows room locations, types of rooms available, and room rates. 6 Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. 7 Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 8 Knows the location and types of available rooms as well as the activities and services of the property. 9 10 11 Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. 12 File room keys ( only for manual room key hotels) 13 Knows how to use front office equipment. 14 Process guest check-outs. 15 Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, 16 Follows procedures for issuing and closing safe deposit boxes used by guests. 17 Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. 18 Uses proper telephone etiquette. 19 Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. 20 Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. 21 Advise guest of any messages, mail, faxes, etc. received for them. 22 Inform guest of the room safe and mini-bar key and room key procedures. 23 Issue parking passes/validate valet parking tickets. 24 Communicate services and amenities of the hotel to guests. 25 Obtain proper identification for tax-exempt guests and attach the form to registration card. 26 Direct Bell Person to escort guest and transport their luggage to the room. 27 Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. 28 Attends department meetings. 29 Reports any unusual occurrences or requests to the manager or assistant manager. 30 Knows all safety and emergency procedures, Is aware of accident prevention policies. 31 Maintains the cleanliness and neatness of the front desk area. 32 Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. 33 Advise guest of any messages, mail, faxes, etc. received for them. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Provident Fund Work Location: In person