Company Description We suggest you enter details here. Role Description This is a full-time hybrid role for a Marketing Customer Service position at STELMEC LIMITED. The role is located in Ahmedabad, with the flexibility for some work from home. The Marketing Customer Service representative will be responsible for handling customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service and experience. Qualifications Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Phone Etiquette Excellent communication and interpersonal skills Ability to prioritize and manage time effectively Experience in marketing or related field is a plus Bachelor's degree in Business Administration, Marketing, or related field Show more Show less
Company Description Stelmec Limited, a leading Medium voltage switchgear company Role Description This is a full-time hybrid role for a Marketing Customer Service professional at STELMEC LIMITED. The role is based in Ahmedabad, with some work-from-home flexibility. The primary responsibilities include providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience. The Marketing Customer Service professional will be responsible for addressing customer inquiries, resolving issues, and providing valuable feedback to improve services. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Phone Etiquette and Customer Experience skills Strong communication and interpersonal skills Ability to handle customer inquiries efficiently Problem-solving and multitasking abilities Experience in using CRM software is a plus Bachelor's degree in Engineering+ Marketing, Business Administration, or a related field
You will be working as a Marketing Customer Service professional at STELMEC LIMITED on a full-time hybrid basis with the main office located in Ahmedabad, offering some work-from-home options. Your key responsibilities will revolve around delivering exceptional customer support, ensuring high levels of customer satisfaction, maintaining proper phone etiquette, and enriching the overall customer experience. Your role will involve addressing customer inquiries, resolving issues efficiently, and providing valuable feedback to enhance the quality of services provided. To excel in this role, you should possess a strong set of skills in Customer Support, Customer Service, and Customer Satisfaction, along with proficiency in Phone Etiquette and Customer Experience. Effective communication and interpersonal abilities are crucial, along with the capability to handle customer inquiries promptly. Problem-solving skills and the ability to multitask will be beneficial in managing various customer interactions. Experience in working with CRM software will be an added advantage. Ideally, you should hold a Bachelor's degree in Engineering, Marketing, Business Administration, or a related field to qualify for this position. Your role will play a significant part in ensuring that customers receive top-notch service and have a positive experience with the company.,