You will be supporting the Professional Services team at StarRez in ensuring the success of Service and Success Package projects. This role requires attention to detail, organizational skills, and the ability to manage multiple priorities effectively. Your responsibilities will include: - Maintaining and updating Service and Success Package project plans, ensuring task owners, timelines, and dependencies are up to date. - Collaborating with Project Managers to monitor project status, identify risks, and address gaps in timelines, budgets, and resource allocations. - Assisting in program-level reporting and trend analysis to optimize billable hours and enhance on-time project delivery. You will also be responsible for: - Generating monthly utilization and performance reports for both internal and external stakeholders, using visual dashboards and narrative summaries. - Tracking contract consumption compared to forecasted hours and highlighting any over or under-utilization. - Coordinating internal meetings and retrospectives to facilitate continuous improvement efforts. Additionally, you will manage the distribution and collection of customer satisfaction surveys post-project engagements, analyzing the data to identify trends, celebrate successes, and recommend delivery improvements. Qualifications required for this role include: - 2+ years of experience in an administrative, operations, or PMO support role, preferably in professional services or SaaS. - Proficiency in organizational skills and managing multiple priorities effectively. - Familiarity with tools like Excel, Google Sheets, Smartsheet, or project management platforms (e.g., Asana, Jira, ClickUp). - Strong communication skills, especially in summarizing data and coordinating across various roles. - Comfort with ambiguity, willingness to ask clarifying questions, and ability to offer practical solutions. While not mandatory, the following qualifications are preferred: - Previous experience in a customer-facing professional services environment. - Knowledge of Salesforce or similar CRM/reporting tools. - Exposure to project forecasting, billing, or time tracking data. StarRez offers a supportive and inclusive work environment where you can belong, develop, and thrive. With a long-term vision and a commitment to investing in its employees, StarRez provides the stability of industry leadership along with the innovation of a growing SaaS company. If you believe you have the skills and drive to excel in this role, we encourage you to apply, even if you do not meet all the preferred qualifications mentioned. StarRez is an equal opportunity employer. You will be supporting the Professional Services team at StarRez in ensuring the success of Service and Success Package projects. This role requires attention to detail, organizational skills, and the ability to manage multiple priorities effectively. Your responsibilities will include: - Maintaining and updating Service and Success Package project plans, ensuring task owners, timelines, and dependencies are up to date. - Collaborating with Project Managers to monitor project status, identify risks, and address gaps in timelines, budgets, and resource allocations. - Assisting in program-level reporting and trend analysis to optimize billable hours and enhance on-time project delivery. You will also be responsible for: - Generating monthly utilization and performance reports for both internal and external stakeholders, using visual dashboards and narrative summaries. - Tracking contract consumption compared to forecasted hours and highlighting any over or under-utilization. - Coordinating internal meetings and retrospectives to facilitate continuous improvement efforts. Additionally, you will manage the distribution and collection of customer satisfaction surveys post-project engagements, analyzing the data to identify trends, celebrate successes, and recommend delivery improvements. Qualifications required for this role include: - 2+ years of experience in an administrative, operations, or PMO support role, preferably in professional services or SaaS. - Proficiency in organizational skills and managing multiple priorities effectively. - Familiarity with tools like Excel, Google Sheets, Smartsheet, or project management platforms (e.g., Asana, Jira, ClickUp). - Strong communication skills, especially in summarizing data and coordinating across various roles. - Comfort with ambiguity, willingness to ask clarifying questions, and ability to offer practical solutions. While not mandatory, the following qualifications are preferred: - Previous experience in a customer-facing professional services environment. - Knowledge of Salesforce or similar CRM/reporting tools. - Exposure to project forecasting, billing, or time tracking data. StarRez offers a supportive and inclusive work environment where you can belong, develop, and thrive. With a long-term vision and a commitment to investing in its emp
As an Executive Customer Service / Technical Support at our company, you will be responsible for interacting with customers through various channels such as inbound and outbound calls, Emails / Chats, or Internet to provide customer service support and technical support. Your key responsibilities will include: - Ensure the service delivered to customers meets contractual Key Performance Indicators (KPIs) - Clarify customer requirements, probe for understanding, and use decision-support tools to provide resolutions - Listen attentively to customer needs, demonstrate empathy, and build rapport - Greet customers in a courteous and professional manner - Maintain basic knowledge of client products and services - Prepare accurate work and notate accounts appropriately - Participate in activities to improve customer satisfaction and business performance - Offer additional products and services - Track, document, and retrieve information in the call tracking database - Respond to customer inquiries by referring them to relevant materials or senior staff Your qualifications should include: - Graduation / Undergraduation in any discipline - Strong customer service orientation - Proficiency in English, Hindi, and Kannada - Strong computer navigation skills - Attention to detail and ability to multitask - Tolerance for repetitive work in a fast-paced environment - Ability to work both independently and as a team member - Patience and professional communication skills - Willingness to work 6 days a week - Ability to handle complex customer queries and provide solutions independently If additional details about the company are present in the job description, you can include them here. As an Executive Customer Service / Technical Support at our company, you will be responsible for interacting with customers through various channels such as inbound and outbound calls, Emails / Chats, or Internet to provide customer service support and technical support. Your key responsibilities will include: - Ensure the service delivered to customers meets contractual Key Performance Indicators (KPIs) - Clarify customer requirements, probe for understanding, and use decision-support tools to provide resolutions - Listen attentively to customer needs, demonstrate empathy, and build rapport - Greet customers in a courteous and professional manner - Maintain basic knowledge of client products and services - Prepare accurate work and notate accounts appropriately - Participate in activities to improve customer satisfaction and business performance - Offer additional products and services - Track, document, and retrieve information in the call tracking database - Respond to customer inquiries by referring them to relevant materials or senior staff Your qualifications should include: - Graduation / Undergraduation in any discipline - Strong customer service orientation - Proficiency in English, Hindi, and Kannada - Strong computer navigation skills - Attention to detail and ability to multitask - Tolerance for repetitive work in a fast-paced environment - Ability to work both independently and as a team member - Patience and professional communication skills - Willingness to work 6 days a week - Ability to handle complex customer queries and provide solutions independently If additional details about the company are present in the job description, you can include them here.
As a QA/QC Engineer in Precast Construction, your role will involve implementing and maintaining quality assurance and quality control systems throughout precast concrete production and erection phases. Your responsibilities will include developing quality control plans, conducting inspections, ensuring compliance with design specifications and standards, and supporting continuous improvement initiatives. You will also be responsible for coordinating with clients, consultants, and third-party inspectors for quality approvals. Key Responsibilities: - Develop and implement quality control plans, inspection checklists, and testing procedures for precast concrete products. - Ensure materials and processes meet project specifications, codes, and standards. - Review project drawings and technical specifications to ensure design intent and quality requirements are met. - Conduct inspection and testing of raw materials, concrete mixes, molds, and finished precast elements. - Inspect installation/erection of precast elements at the site to ensure alignment, level, and joint quality. - Identify non-conformances, perform root cause analysis, and implement corrective actions. - Maintain QA/QC documentation including inspection reports, test results, and material certificates. - Coordinate with stakeholders for quality approvals. Qualifications and Skills: - Bachelors Degree / Diploma in Civil Engineering or related field. - 34 years of experience in QA/QC within precast concrete or construction industry. - Strong knowledge of concrete technology, mix design, and precast manufacturing processes. - Familiarity with ISO 9001 quality management systems and relevant construction standards. - Proficiency in MS Office, AutoCAD, and quality documentation tools. - Strong communication, analytical, and problem-solving skills. - Ability to work collaboratively with production, engineering, and site teams. Preferred Certifications (Optional): - Certified Quality Engineer (CQE) or equivalent. - ISO 9001:2015 Internal Auditor Certification. - HSE awareness certification. If you are interested in this opportunity, please send your updated resume to hr@spartek.in. This is a full-time, permanent position with benefits such as paid sick time and Provident Fund. The work location is in person. As a QA/QC Engineer in Precast Construction, your role will involve implementing and maintaining quality assurance and quality control systems throughout precast concrete production and erection phases. Your responsibilities will include developing quality control plans, conducting inspections, ensuring compliance with design specifications and standards, and supporting continuous improvement initiatives. You will also be responsible for coordinating with clients, consultants, and third-party inspectors for quality approvals. Key Responsibilities: - Develop and implement quality control plans, inspection checklists, and testing procedures for precast concrete products. - Ensure materials and processes meet project specifications, codes, and standards. - Review project drawings and technical specifications to ensure design intent and quality requirements are met. - Conduct inspection and testing of raw materials, concrete mixes, molds, and finished precast elements. - Inspect installation/erection of precast elements at the site to ensure alignment, level, and joint quality. - Identify non-conformances, perform root cause analysis, and implement corrective actions. - Maintain QA/QC documentation including inspection reports, test results, and material certificates. - Coordinate with stakeholders for quality approvals. Qualifications and Skills: - Bachelors Degree / Diploma in Civil Engineering or related field. - 34 years of experience in QA/QC within precast concrete or construction industry. - Strong knowledge of concrete technology, mix design, and precast manufacturing processes. - Familiarity with ISO 9001 quality management systems and relevant construction standards. - Proficiency in MS Office, AutoCAD, and quality documentation tools. - Strong communication, analytical, and problem-solving skills. - Ability to work collaboratively with production, engineering, and site teams. Preferred Certifications (Optional): - Certified Quality Engineer (CQE) or equivalent. - ISO 9001:2015 Internal Auditor Certification. - HSE awareness certification. If you are interested in this opportunity, please send your updated resume to hr@spartek.in. This is a full-time, permanent position with benefits such as paid sick time and Provident Fund. The work location is in person.
As a Project Manager at Spartek and Neycer Group, you will be responsible for overseeing precast construction projects from planning to execution. Your role will involve managing large-scale precast or civil infrastructure projects to ensure timely delivery, quality, and cost efficiency. Key Responsibilities: - Plan, schedule, and manage precast construction projects from start to finish. - Coordinate with design, production, and site teams for smooth execution. - Monitor project progress, budgets, and resource allocation. - Conduct risk assessments and implement mitigation strategies. - Liaise with clients, consultants, and internal stakeholders. - Ensure compliance with safety, quality, and contractual requirements. - Supervise and mentor site engineers and project staff. - Prepare project reports and maintain documentation. Qualifications Required: - Bachelor's degree in Civil Engineering (Masters preferred). - 8-10 years of experience in precast construction or civil projects, with 3-5 years in project management. - Strong knowledge of precast processes, production, and site management. - Proficiency in project management software (Primavera / MS Project). - Excellent leadership, communication, and problem-solving skills. - Ability to manage multiple projects under tight deadlines. The company offers a competitive salary of Rs. 10-15 LPA CTC, challenging and innovative precast projects, opportunities for professional growth and leadership development, and a collaborative and supportive work environment. If you have experience managing construction projects and possess the required qualifications, please send your updated resume to hr@spartek.in for consideration. Benefits: - Paid sick time - Provident Fund As a Project Manager at Spartek and Neycer Group, you will be responsible for overseeing precast construction projects from planning to execution. Your role will involve managing large-scale precast or civil infrastructure projects to ensure timely delivery, quality, and cost efficiency. Key Responsibilities: - Plan, schedule, and manage precast construction projects from start to finish. - Coordinate with design, production, and site teams for smooth execution. - Monitor project progress, budgets, and resource allocation. - Conduct risk assessments and implement mitigation strategies. - Liaise with clients, consultants, and internal stakeholders. - Ensure compliance with safety, quality, and contractual requirements. - Supervise and mentor site engineers and project staff. - Prepare project reports and maintain documentation. Qualifications Required: - Bachelor's degree in Civil Engineering (Masters preferred). - 8-10 years of experience in precast construction or civil projects, with 3-5 years in project management. - Strong knowledge of precast processes, production, and site management. - Proficiency in project management software (Primavera / MS Project). - Excellent leadership, communication, and problem-solving skills. - Ability to manage multiple projects under tight deadlines. The company offers a competitive salary of Rs. 10-15 LPA CTC, challenging and innovative precast projects, opportunities for professional growth and leadership development, and a collaborative and supportive work environment. If you have experience managing construction projects and possess the required qualifications, please send your updated resume to hr@spartek.in for consideration. Benefits: - Paid sick time - Provident Fund