Customer Support - Patient Calling (US Healthcare) Responsibilities: Patient calling representatives address patients' concerns about their accounts Help with billing issues and negotiate to collect unpaid debt Their duties include creating payment plans and taking patients' payments When a patient's account has an overdue balance, the patient account representative calls the patient to discuss recovering the payment Good phone communication skills help working with patients and clearly explaining policies and details. Desired Candidate Profile: Experience in AR calling is an added advantage Excellent verbal and written communication skills Good knowledge in MS Excel and word Flexible with Night shift timings Adaptability and willingness to go the extra mile when needed. Skills:- Communication Skills Show more Show less
Responsibilities Patient calling representatives address patients' concerns about their accounts. Help with billing issues and negotiate to collect unpaid debt. Their duties include creating payment plans and taking patients' payments. When a patient's account has an overdue balance, the patient account representative calls the patient to discuss recovering the payment. Requirements Good phone communication skills help when working with patients and clearly explaining policies and details. This job was posted by Ramya Siddmari from Starmark Software.
The role of a customer support team member involves providing 24/7 high-quality customer engagement and ensuring a seamless experience for customers. As the primary point of contact, you will be responsible for addressing customer inquiries, resolving product-related issues, and guiding users through technical challenges. Your exceptional technical support skills will be crucial in responding promptly to inbound queries, offering step-by-step guidance, and providing timely updates on open issues. You will play a key role in investigating and troubleshooting product-related issues in real-time, collaborating with cross-functional teams to ensure swift resolution and high levels of customer satisfaction. Additionally, your contribution to creating comprehensive product documentation, tutorials, and FAQs will empower the team and enhance self-help capabilities. Testing new features within the test environment will be part of your responsibilities to gain a better understanding of the product. Regular status updates and periodic meetings with clients will help keep them informed. Adhering to the escalation matrix promptly is essential to ensure that customer issues are addressed within the specified Service Level Agreement (SLA). Maintaining Key Performance Indicators (KPIs) and Key Result Areas (KRAs) to align with organizational targets and goals is critical. Adherence to Standard Operating Procedures (SOPs) will ensure that the team consistently provides resolutions under established standards. Your excellent verbal and written communication skills will enable you to convey technical information clearly to non-technical users and ensure that technical terms are understandable. Moreover, your strong problem-solving skills, attention to detail in issue resolution, customer-focused mindset, and technical aptitude to understand and explain complex product features will be valuable assets in this role. Previous experience in customer support or a related field, along with familiarity with ticketing systems and other support tools, will be beneficial in streamlining issue resolution processes. Collaboration in a team environment and the ability to adapt to evolving product requirements are essential. Your eagerness to learn about the product and its capabilities will contribute to your success in this role. Your ultimate goal will be to drive customer satisfaction and ensure a positive and supportive experience for users.,
Key Responsibilities Address patients' concerns related to their accounts and billing issues. Negotiate and assist in the collection of unpaid debts. Create customized payment plans and process patient payments. Contact patients with overdue balances to discuss and recover payments. Clearly explain billing policies, procedures, and account details over the phone. About Company: IStarmark was founded in 2000 and focused on US healthcare products and services. We help customers focus on improving their bottom line, enabling them with technology, services, consulting, and analytics. We have a strong Product development team combined with the RCM Services team, with a strength of 1300+ in total and expanding. Building products is a different experience that a lot of technology-passionate people yearn for. There is longevity to applying ideas, opportunities to improve solutions, challenges of complex healthcare-related aspects, and much more in our product development life cycle. With RCM services critical to any healthcare provider in the US, the difference with us is the value we bring to the table. We are bound
As a valued team member at IStarmark, you will play a crucial role in addressing patients" concerns regarding their accounts and billing matters. Your responsibilities will include negotiating and providing support in the collection of outstanding debts. Additionally, you will be tasked with effectively communicating billing policies, procedures, and account specifics to patients over the phone. IStarmark, established in 2000, specializes in US healthcare products and services. Our primary objective is to assist customers in enhancing their financial performance by offering technology, services, consulting, and analytics. Our organization boasts a robust Product Development team in conjunction with the RCM Services team, totaling over 1300 employees and steadily growing. Joining our team provides a unique opportunity to participate in the creation of innovative products, a pursuit that many tech enthusiasts aspire to. Engaging in our product development life cycle offers the prospect of long-term implementation of ideas, the chance to enhance existing solutions, and the excitement of tackling intricate healthcare-related challenges. Given the vital role of RCM services for healthcare providers in the US, our emphasis lies in the value we deliver. At IStarmark, we are committed to providing unparalleled support and expertise to our clients, setting us apart from the competition.,
As a Technical Lead/Team Lead with 6+ years of experience, you will play a crucial role in leading a highly motivated team focused on developing agile, scalable, and performance-optimized solutions. You should excel as a team player with a proven track record in handling teams and possess a passion for continuous learning. At Starmark, we foster a collaborative and open environment where sharing ideas and continuous learning are encouraged. You will have the opportunity to lead a team of engineers in developing new features and products to enhance patient safety. Key Skills Required: - Proficiency in .Net Core, C#, Typescript, SQL, XML, JSON, .NET Framework 4.0, ASP.NET, AJAX, jQuery, JavaScript, ADO.NET, Prototype, WCF, IIS 7.5, NUnit, LINQ, Web services, UI Development, and Angular. Key Responsibilities: - Design and develop complex .NET systems, particularly web-based applications, with at least 6 years of experience. - Strong expertise in C#.NET, ASP.NET, OOA/D skills, web services, HTML/JavaScript/AJAX, XML, and Web Services. - Extensive experience with IIS, SQL Server, and Design Patterns. - Knowledge of design patterns, enterprise architecture, and experience with cloud platforms like Microsoft Azure and AWS is preferred. - Responsible for coding, unit tests, code peer-reviews, and providing technical guidance to the development team. - Hands-on experience in developing web APIs and ASP.NET web applications. - Collaborate with Project Managers, Technical Architects, Product Analysts, and Engineering teams to deliver high-quality solutions. - Provide technical ownership for software components, ensuring adherence to design and coding standards. - Mentor developers and guide them in proof of concepts (POCs) and risk assessments. - Recommend development methodologies, establish design/coding guidelines, and enforce best practices. - Assist in estimating project costs, assessing technical competence, and implementation planning. - Demonstrate strong problem-solving, analytical, and design skills, with a keen attention to detail and quality. - Effectively communicate orally and in writing, document technical issues, and maintain code quality. In summary, as a Technical Lead at Starmark, you will lead a dynamic team in developing innovative healthcare solutions, ensuring high-quality code delivery, and fostering a culture of continuous learning and collaboration.,
Responsibilities Patient calling representatives address patients' concerns about their accounts. Help with billing issues and negotiate to collect unpaid debt. Their duties include creating payment plans and taking patients' payments. When a patient's account has an overdue balance, the patient account representative calls the patient to discuss recovering the payment. Requirements Good phone communication skills help when working with patients and clearly explaining policies and details. International voice Experience is Mandatory. Experience in AR calling is an added advantage. Excellent verbal and written communication skills. Good knowledge of MS Excel and Word. Adaptability and willingness to go the extra mile when needed. Competencies required Basic, Computer Analytical. Excellent Written and Verbal communication. This job was posted by Ramya Siddmari from Starmark Software.