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Executive-Back-End/ Non Voice / Customer Service -Webchat EXL Talent Acquisition Team

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

The role primarily involves dealing with end customers via chat. Your responsibilities will include: - Answering customer queries related to their contracts - Making outbound calls as needed based on the complexity of the issue - Ensuring average handle time meets standards - Conducting quality assurance checks to measure the skills of customer service representatives - Assessing soft skills through authentication procedures - Monitoring attendance and dependability - Ensuring schedule adherence and punctuality - Striving for first chat resolution - Evaluating customer experience through Net Promoter Score (NPS) - Processing transactions according to desktop procedures - Meeting assigned tar...

Posted 6 days ago

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