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Staffing Manager, Asia Pacific

7 - 15 years

25 - 30 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Marketing programs Resource utilization Staffing Information security Consulting Agile professional services Risk management Individual Contributor Corporate security

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Services organization is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, the Services team also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. Within the Services organization, the Advisors & Client Services organization (A&CS) is responsible for delivering our various products and solutions to clients. A&CS is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercards strategic and tactical performance and establish Mastercards global thought-leadership pre-eminence. The role of the Staffing Manager is to work very closely with the A&CS Cluster leaders, PMs and squad leads to ensure the Client Services organization is effectively executing against our strategy as well as driving engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do. Role Process staffing needs at cluster level understanding specific engagement requirements and coordinating prioritization between Product lines In close cooperation with the Client Service leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets Manage settings in the internal systems through all phases of the engagement lifecycle Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc.) Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members All about you Essential skills and experience: o7 to 15 years of overall career experience, preferably in professional services industry oPartner at heart - Needs to work in very close partnership with Client Service team members oBusiness acumen - Good understanding of the business drivers to optimize resource utilization numbers oStrong interest in people well-being and development - focused on making the client service team member experience is the best in class oAgile - Used to work in agile environment with short sprints, changing brief and ad-hoc teams oProject Manager - Able to manage multiple priorities simultaneously oTeam Player - Work effectively as an individual contributor within a global staffing team

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Mastercard
Mastercard
www.mastercard.com

IT Services and IT Consulting

Purchase NY

10001 Employees

774 Jobs

    Key People

  • Michael Miebach

    CEO

  • Linda Kirkpatrick

    President of North America

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