Sr Technical Support Field Engineer L2

You will be responsible for researching, diagnosing, troubleshooting, and resolving customer issues in an accurate and timely manner. You will work with different systems and hardware, following standard procedures to escalate unresolved issues to appropriate internal departments. In addition, you will configure and maintain all network infrastructure and services, including switches, routers, firewalls, and VPNs. You will also be involved in Linux/Unix OS and scripting languages, assisting in maintaining other essential IT operations, servers and storage, virtualization, and operating systems. Cloud server management and configuration will also be part of your responsibilities. Key Responsibilities: - Research, diagnose, troubleshoot, and resolve customer issues - Work with different systems and hardware - Escalate unresolved issues to appropriate internal departments - Configure and maintain network infrastructure and services - Assist in maintaining IT operations, servers, storage, virtualization, and operating systems - Manage and configure cloud servers Qualifications Required: - Bachelor's degree preferred - Minimum of 3 years of work experience - Knowledge of L2/L3 switch configuration, network security, NMS - Familiarity with firewall configuration, wireless AP configuration - Experience with network security tools such as Siem Tool, Check Point, Stacking, VMware The company is based out of Kolkata and operates in the IT & ITES industry. Benefits include cell phone reimbursement, health insurance, and Provident Fund. This is a full-time position with a day shift schedule. The expected start date is 01/07/2025.,