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PC Solutions Pvt Ltd
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Sr. Technical Support Engineer

Sr. Technical Support Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

PC Solutions Pvt Ltd

3 - 5 years

2 - 4 Lacs

Hyderabad

Posted:1 day ago

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Job Description

Location:- Hyderabad

Exp:- 3-5 Years

5 days working

Candidate should have good communication Skills.

Provide technical support to customers regarding hardware and software issues.

Diagnose and resolve technical problems related to Windows and Mac operating systems.

Experience in Ticketing tools: Services now, NMS or etc.

Troubleshoot network issues and assist with network configurations routing & switching.

Respond to customer queries and provide step-by-step instructions.

Maintain accurate records of customer interactions in the ticketing system.

Escalate unresolved issues to the appropriate teams

Perform remote support for customers.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Leave encashment
Life insurance
Paid time off
Provident Fund

Work Location: In person

Skills Required

Technical Support Windows Operating Systems Ticketing Tools Routing and Switching Customer Queries Remote Support Health Insurance Life Insurance Provident Fund IT support ITIL and ITSM tools

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Job Type

Full Time

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Sr. Technical Support Engineer