Sr. Operations Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The role supports GFCMA through structured project management, program oversight, reporting, and coordination of initiatives related to modeling and analytics. The team partners with business, control, audit, model risk, and other stakeholders to manage priorities, track execution, strengthen governance, and provide clear reporting on program status, risks, issues, dependencies, and deliverables.

Job Description

The Project Manager will manage multiple workstreams and timelines across GFCMA initiatives. The role requires expert working knowledge of JIRA and Agileview, advanced Excel and PowerPoint capabilities, and excellent written and verbal communication skills. The individual will translate program information into clear execution plans and executive-level reporting, while maintaining strong governance over milestones, risks, issues, dependencies, actions, and decisions.

Two positions are planned.

• One position will primarily support Program Oversight and Reporting.

• The second position will primarily support Non-US Modeling and Analytics.
• undefined
• Both positions will operate within a common project management framework and may provide cross-program support based on business priorities.

• ResponsibilitiesLead project planning and execution across assigned GFCMA programs, including scope, milestones, timelines, dependencies, risks, issues, actions, and deliverables. Maintain project plans, workflows, backlogs, and status information in JIRA and Agileview, ensuring that records are accurate, current, and suitable for governance reporting. Coordinate with business leaders, modeling and analytics teams, control partners, audit stakeholders, and Model Risk Management partners to drive timely completion of commitments. Prepare concise program updates, dashboards, governance materials, and executive-level presentations using advanced Excel and PowerPoint. Manage multiple timelines and deliverables, identify potential delays or conflicts, and escalate material risks and issues through appropriate governance channels. Facilitate project meetings, document decisions and action items, assign accountable owners, and follow through to closure. Establish and maintain effective reporting routines, data validation checks, and traceability between source records and management reporting. Support continuous improvement of project management processes, reporting standards, controls, templates, and automation opportunities. Maintain thorough documentation of project methodology, governance processes, decisions, outcomes, and supporting evidence. Apply knowledge of control, audit, and the Model Risk Development Lifecycle, where applicable, to strengthen project execution and governance.

• Requirements:Education: Bachelor's Degree.Experience: 7-10 years of relevant experience in project or program management, preferably within financial services, risk, controls, audit, modeling, analytics, or a related environment.undefined
• Foundational skills*Expert knowledge of JIRA and Agileview, include project tracking, workflow management, backlog management, and status reporting. Advanced Microsoft Excel skills, including advanced formulas and functions, data analysis tools, visualization, data management and validation, and automation. Advanced Microsoft PowerPoint skills, with the ability to create clear, concise, executive-level communications. Excellent written and verbal communication skills, including the ability to tailor complex project information for senior stakeholders. Demonstrated ability to manage multiple timelines, deliverables, stakeholders, and priorities in a structured and controlled manner. Strong project governance, documentation, meeting facilitation, action tracking, risk management, and issue management capabilities. High attention to detail and the ability to validate information before it is used in management reporting. Ability to work independently while collaborating effectively across business and control functions.undefined Desired skillsControl or audit background or relevant experience. Knowledge of the Model Risk Development Lifecycle. Experience supporting modeling, analytics, risk management, or governance programs, including cross-border or non-US initiatives. Ability to identify opportunities to simplify reporting, improve controls, and automate repeatable project management activities. Strong interpersonal skills, sound judgment, a collaborative working style, and a results-oriented approach.