Sr Knowledge Specialist - Capital Market(US Banking)

Senior Knowledge Specialist

Key Responsibilities:

• Review, validate and process Capital Markets Brokerage documentation, specifically KYC-related documents for US clients.
• Review Financial Advisor service documents, emails and communication for legal compliance, risk content and accuracy.
• Perform trade reviews and account maintenance activities related to Financial Advisors.
• Ensure 100% accuracy in document processing, validation and quality checks, considering the financial and compliance impact of errors.
• Prepare, maintain and analyze daily, weekly and monthly process reports using MS Excel.
• Handle escalations, client queries and business-related communication.
• Attend client calls, onshore training sessions and process review meetings.
• Support Team Leads in process governance, quality management and performance monitoring.
• Draft professional emails and business communications for internal and external stakeholders.
• Ensure adherence to client requirements, company policies, compliance guidelines and process SLAs.

Required Technical Skills:

• Excellent knowledge of MS Office, particularly MS Excel, PowerPoint and Outlook.
• Working knowledge of Excel Macros and report preparation.
• Good email drafting and business communication skills.
• Typing speed of at least 30 WPM with 90% or higher accuracy.
• Excellent verbal and written communication skills.
• Ability to participate in client calls and deliver process training.

Required Domain & Process Skills:

• Good understanding of Capital Market concepts, preferably the US Stock Market.
• Knowledge of Brokerage Operations and Financial Services.
• Hands-on experience in KYC documentation and verification processes.
• Understanding of Financial Advisor service documents and account maintenance.
• Knowledge of trade review and brokerage account-related activities.
• Understanding of Legal, Risk and Compliance requirements.
• Experience in quality reviews, process audits and quality management.
• Strong reporting, analytical and documentation skills.
• Experience in client interaction, team training and escalation management.
• Ability to identify process improvements and maintain high-quality standards.

Experience: 1 to 5 Years in relevant US Capital Market.

Education: 12+3years of education is mandatory.

Shift: US Shift.

Salary : 3LPA to 5.5LPA.

priya.s1@mphasis.com