JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Overview
The Senior Facility Manager – Roads is responsible for the end-to-end operations, preventive maintenance, structural monitoring, and emergency response across the entire road network, underpasses, walkways, and traffic infrastructure within the DLF Cyber City portfolio. The objective is to provide a seamless, highly safe, and premium transit experience for over 100,000 daily commuters while preserving multi-million dollar road assets.
Key Responsibilities
Civil & Structural Asset Management: Oversee the structural integrity and cosmetic upkeep of the 16-lane signal-free corridor, underpasses, flyovers, footbridges, and pavements.
Preventive & Corrective Maintenance: Plan and execute road resurfacing, asphalt overlaying, pothole repairs, lane marking, and structural grouting without disrupting business hours.
Drainage & Monsoon Preparedness: Manage high-capacity stormwater drainage networks, pumping systems inside underpasses, and catch basins to ensure zero waterlogging during Gurugram's monsoon season.
Traffic Infrastructure Maintenance: Maintain digital signages, traffic signals, smart bollards, speed calibrators, and safety barriers across the estate.
Vendor & Contractor Management: Draft Scope of Work (SoW), evaluate technical tenders, and monitor the performance of external civil and highway contractors.
Budgeting & Cost Optimization: Formulate the annual Capital Expenditure (CAPEX) and Operational Expenditure (OPEX) budgets for road infrastructure and implement cost-saving engineering measures.
Regulatory & Safety Compliance: Ensure all civil works and road operations comply with the Indian Road Congress (IRC) standards, National Building Code (NBC), and local administration rules.
Emergency Incident Management: Lead rapid-response teams during traffic accidents, chemical spills, or severe weather conditions to restore traffic flow swiftly.
Qualifications & Experience
Education: B.Tech / B.E. in Civil Engineering or Highway/Transportation Engineering.
Experience: Experience in managing large-scale road infrastructure, highways, or public-private partnership (PPP) road networks. Experience with elite commercial real estate portfolios, SEZs, or municipal road maintenance is highly preferred.
Technical Skills: Deep knowledge of asphalt chemistry, concrete structures, subgrade behavior, high-discharge drainage pumps, and traffic engineering systems.
Key Result Areas (KRAs) & KPIs
Key Result Area (KRA)
Key Performance Indicators (KPIs) / Metric Targets
1. Road Infrastructure Quality
- Maintain a 99% Pothole-Free asset rate across the portfolio.
- Achieve a 100% visible and retroreflective rating on lane markings, cat-eyes, and signages.
- Zero micro-cracking or structural erosion failures on main arterial routes.
2. Underpass & Drainage Resilience
- Zero waterlogging instances in the 6 underpasses during heavy rainstorms.
- 100% uptime and periodic testing of automated drainage and dewatering pump stations.
- Complete 100% desilting of stormwater drains prior to the monsoon season (by May 31st annually).
3. Traffic Flow & Incident Response
- Average incident clearance time (accidents/stalled vehicles) < 15 minutes.
- Maintain 100% uptime of automated traffic management indicators and smart signages.
- Zero bottlenecks caused by uncoordinated maintenance activities during peak hours (08:00 AM – 11:00 AM and 05:00 PM – 08:00 PM).
4. Vendor & Project Management
- Complete 100% of planned civil works (resurfacing, structural repairs) within the allocated timeline and budget.
- Conduct monthly Service Level Agreement (SLA) audits on sub-contractors, maintaining a contractor performance score above 90%.
5. Health, Safety & Compliance
- Achieve Zero critical accidents caused by road infrastructure defects (e.g., faulty expansion joints, blind spots, or inadequate illumination).
- Maintain strict alignment with British Safety Council standards and IRC guidelines.
6. Financial Prudence
- Maintain variance between actual operational expenses and the approved OPEX budget within ±2%.
- Identify and implement at least two asset-life extension measures annually to optimize long-term CAPEX.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
