Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
ey Responsibilities
Multi-City Facilities Operations Management
Lead and oversee facilities management operations across multiple sites within the assigned cluster.
Ensure consistent delivery of hard services, soft services, and workplace experience standards across all locations.
Drive operational excellence through standardization, process compliance, and continuous improvement initiatives.
Conduct regular site reviews and operational audits to ensure service quality and compliance.
KPI & Performance Management
Monitor and review operational KPIs and SLAs across all sites.
Analyze performance metrics, identify operational gaps, and implement corrective actions.
Prepare and present operational dashboards, monthly reviews, and management reports.
Drive service delivery improvements through data-driven decision-making.
Budget & Financial Management
Manage cluster-level operational budgets and ensure financial targets are achieved.
Monitor expenses, optimize operational costs, and improve cost efficiencies.
Review billing, invoicing, forecasting, and financial reporting activities.
Support annual budgeting and financial planning processes.
Vendor Management
Manage vendor performance across engineering, soft services, security, landscaping, pest control, and specialized services.
Ensure vendors comply with contractual obligations, SLAs, safety standards, and statutory requirements.
Conduct periodic vendor performance reviews and support contract renewals and negotiations.
Drive service quality improvements through effective vendor governance.
Client Relationship Management
Serve as the primary point of contact for key client stakeholders across the cluster.
Build and maintain strong client relationships through proactive engagement and service responsiveness.
Conduct regular governance meetings, business reviews, and escalation management discussions.
Ensure high levels of client satisfaction and support account growth opportunities.
Team Leadership & People Management
Lead and mentor site managers and operational teams across the cluster.
Ensure proper staffing, training, succession planning, and performance management.
Foster a culture of accountability, collaboration, and customer service excellence.
Compliance & Risk Management
Ensure compliance with statutory regulations, safety requirements, and organizational policies.
Drive EHS initiatives and risk mitigation programs across all managed sites.
Support audits, inspections, and incident management processes.
Qualifications
Bachelor’s Degree in Engineering, Facilities Management, Business Administration, or related discipline.
Certifications in Facilities Management or Project Management are preferred.
Experience
12–18 years of experience in facilities management or property operations.
Proven experience managing multi-site and multi-city operations.
Strong exposure to corporate real estate, commercial facilities, industrial, or mixed-use portfolios.
Experience in client-facing leadership roles preferred.
Technical & Functional Skills
Strong understanding of integrated facilities management operations.
Expertise in KPI management, operational reporting, and governance reviews.
Financial acumen with experience in budgeting and cost management.
Vendor management and contract administration experience.
Strong operational planning and problem-solving capabilities.
Behavioral Competencies
Strong leadership and stakeholder management skills.
Excellent communication and presentation abilities.
Strategic thinking with operational execution focus.
Ability to manage multiple priorities across geographically dispersed teams.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
