About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Purpose Of Role
Perform daily network operations, troubleshooting, configuration and implementation activities to support ODC/DC/Customer connectivity.
Key Responsibilities
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Handle incidents and perform device health checks on Cisco switches (Catalyst, Nexus) and Fortinet firewalls (FortiGate).
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Implement configuration changes: port configurations, VLAN assignments, firewall policy deployments, IPSec VPNs, QoS, NAT policies.
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Provide firewall policy deployment & VPN support (site-to-site/remote access).
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Monitor network and perform preventive maintenance; escalate as per L1 procedure.
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Backup configurations and coordinate change implementations with field operations.
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Work with service providers (ISP/MPLS carriers) for bandwidth provisioning, fault escalations, and WAN links.
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Maintain and update network documentation and runbooks.
Required Experience & Skills
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2–4 years of experience with Cisco switching/routing, Fortinet firewall administration, and core TCP/IP networking.
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Familiar with configuration backup tools and L2/L3 troubleshooting (ping, traceroute, log analysis).
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Working knowledge of ISP coordination and MPLS/IP architectures.
Preferred Certifications & Qualifications
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CCNA (Cisco Certified Network Associate)
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Fortinet Network Security Associate
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ITIL Foundation
Competencies
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Good communication skills
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Collaborative approach
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Troubleshooting mindset
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Maintaining SLA commitments
