Sr. Customer Support Executive

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our Customer Care Team as Customer Support Executives or Senior Customer Support Executives.

The ideal candidate should have good communication skills in English and Hindi, a positive attitude, and the ability to handle customer queries professionally while ensuring customer satisfaction.

Both freshers and experienced candidates are welcome to apply.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and escalations.
• Provide customer support through calls, emails, and live chat.
• Convert customer inquiries into sales and achieve assigned targets.
• Maintain customer records, follow-ups, and daily reports in the CRM.
• Build strong customer relationships and ensure customer satisfaction.
• Identify upselling and cross-selling opportunities wherever applicable.

Required Skills and Qualifications

• Any graduate or undergraduate candidate can apply.
• Good communication skills in English and Hindi are mandatory.
• Basic computer knowledge, including MS Excel, email, and CRM handling.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to handle customer concerns and work towards targets.
• Experience in BPO, call centres, sales, or customer support will be an added advantage.

Interview Details

Interview Days: Monday to Friday
Interview Time: 10:00 AM to 4:00 PM

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person