Sr. BMC Remedy / RF Consultant

Minimum 7-8 years of experience in BMC Remedy / RemedyForceShould have good understanding of BMC Remedy / RemedyForce architecture and its componentsBMC Remedy/RemedyForce CMDB Architect with minimum 7 years of experienceITIL V3 Foundation certificationKnowledge of help desk operations and fundamentalsHands-on experience with Remedy ITSM Suite administration and developmentAccurate and timely reporting of all MIS to Operations, Senior Management and other customers.Develop and establish operating policies, ITIL practices, internal controls and best practice approaches for computing and information technology systems / servicesMonitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvementGood understanding of foundation Data Design and Data LoadCoordination and management of Major Incident Management process activitiesAbility to identify problems at an early stage and solve them effectivelyPreparation of forecasts, and evaluation of the actual impact of changesIdentify, analyze and prepare risk mitigation tacticsEnsuring timely handling of all service requests submitted to the Service DeskEnsuring proper routing to the appropriate process and team for processingCarry out the Process Manager responsibilities for the Request Fulfilment processMonitoring SLA performance for compliance with organizational needs and requirements.Facilitating communication between the IT department and its clients in order to define and maintain the SLAs required for each business unit.Negotiation and agreement with the Operational Level Agreements with the Service ProviderManage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practicesAnalyzing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefitsInteract with the staff members, unit managers and the clients. Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practicesDesign and build CMDBGood understanding on Common Data Model of BMC CMDBExperience with installing configuring and integrating out of the box Discovery solution to integrate with the CMDBIntegrating with SCCM SolutionReconciliation activity in CMDBPlanning population of the CMDBDevelop scripts to build application relationship Application modellingHands on experience in implementing Incident, Problem, Change, CMDB, Release