Sr. Associate- Contact Centre (Voice Process)

Sr. Associate - Contact Centre (Voice Process)

• Bachelor's degree (completed).
• Minimum

  2 years of experience

  in an international voice process (US process preferred).
• Excellent verbal and written communication skills in English.
• Good knowledge of MS Office applications.
• Strong customer handling and problem-solving skills.
• Ability to work independently with a high sense of responsibility.
• Willingness to work in rotational shifts, including night shifts.
• Prior experience in customer service or collections is an added advantage.

• Handle inbound and outbound calls for US clients professionally.
• Resolve customer queries and provide accurate information.
• Perform voice-based customer service or collections activities.
• Update internal systems and maintain call records.
• Communicate with clients through calls and emails when required.
• Ensure compliance with process guidelines and applicable US regulations.
• Follow up on pending customer issues and ensure timely resolution.
• Achieve quality, productivity, and customer satisfaction targets.
• Coordinate with internal teams for issue resolution.
• Be flexible to work extended hours based on business requirements.

• Candidates must be comfortable working in

  Night shifts

  .
• Mobile phones are not permitted during production hours and must be deposited in assigned lockers after onboarding.
• Candidate submission format:

  Name_Years of Experience_Sourcing Company_Joining Days

  (Example: John Anthony_5yrs_ABC Consultants_30Days)