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Sr Administrator (Tools & Automation)

3 - 5 years

India

Posted:4 hours ago

Job Description

Job Summary
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
  • Manage system health, onboard new enterprise accounts, and maintain LogicMonitor collectors across on-premise, cloud, and hybrid environments.
  • Create and configure LogicModules, DataSources, and PropertySources to meet specific monitoring requirements for new or unsupported devices.
  • Write, test, and maintain scripts (in languages like Python, Groovy, and PowerShell) and REST API queries to automate daily workflows and alert thresholds.
  • Develop and manage integrations between LogicMonitor and third-party ITSM, event management, or team collaboration tools.
  • Design custom device dashboards for stakeholders and set up automated alert/incident workflows.
  • Resolve incidents related to alert false-positives, metric collection failures, or faulty LogicModules.
Skill Requirements
  • Solid understanding of enterprise network architectures, fault management, and monitoring protocols (e.g., SNMP, WMI, ICMP, CloudWatch APIs).
  • Proficiency in scripting and automation languages including Python, Groovy, and PowerShell.
  • Hands-on experience with REST API queries and automating repetitive tasks.
  • Advanced knowledge of LogicMonitor concepts (Collectors, JobMonitors, LogicModules).
  • Familiarity with IT service management (ITSM) systems, release/change management processes, and cloud networking (such as Azure or AWS).
  • Strong analytical and logical thinking skills for complex infrastructure debugging.
  • Ability to work well within cross-functional teams and collaborate on incident communication.
Must Have Skill
Logic monitor
Good to Have Skill
Other Requirements
  • Typically requires 3-5+ years of experience and hands-on of enterprise monitoring tools
  • Vendor-recognized certifications are highly valued & proffered.

Skills Required

Automation Technical Support Troubleshooting Root Cause Analysis Python Powershell Rest API Third Party Itsm Event Management Team Collaboration Service Management

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