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HCLTech
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Sr Administrator (Support & Operations)

Sr Administrator (Support & Operations)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

HCLTech

Chennai

Posted:9 hours ago

Job Description

Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues. 3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst. 4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture. 5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

null

Must Have Skill

Fortinet Firewall,Palo Alto Firewall

Good to Have Skill

Other Requirements

null

Skills Required

Technical Support Troubleshooting Root Cause Analysis Quality Standards Regulatory Requirements Coaching Customer Experience Firewall Palo Alto Firewall IT support Customer service Network and cloud security

Learn the skills this job asks for

Network and cloud security

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Sr Administrator (Support & Operations)