Sql L2 Support Engineer

Job Title: SQL L2 Support Engineer (Azure / Production Support)

• Provide

  L2 production support

  for applications and database-related issues.
• Troubleshoot and resolve

  SQL data issues, job failures, and performance problems

  .
• Write and optimize

  SQL queries

  including joins, subqueries, stored procedures, and data validation queries.
• Monitor and support

  Azure SQL Database / Azure Data Factory (ADF)

  pipelines.
• Analyze application and database errors and provide timely resolution.
• Perform root cause analysis (RCA) for recurring production incidents.
• Work with L1, L3 teams, developers, and business users for issue resolution.
• Handle incident, problem, and change management processes.
• Monitor scheduled jobs, batch processes, and ETL workflows.
• Ensure adherence to SLA and operational support processes.
• Participate in rotational shifts and on-call support as required.

Required Skills & Experience

• 4-7 years of experience in SQL Production Support / Application Support.

• Strong hands-on experience with:
• SQL Server / Azure SQL Database
• SQL queries, joins, views, stored procedures, functions
• Query troubleshooting and performance tuning
• Data analysis and validation
• Experience working with

  Azure services

  , preferably:
• Azure SQL Database
• Azure Data Factory (ADF)
• Azure Monitor / Log Analytics
• Experience in handling production incidents and problem management.
• Good understanding of:
• Indexes
• Execution plans
• Deadlocks and blocking issues
• Database troubleshooting
• Experience with ticketing tools such as:
• ServiceNow
• Jira
• Remedy
• Knowledge of ITIL processes (Incident, Problem, Change Management).

Good to Have Skills

• Experience with ETL support.
• Basic knowledge of PowerShell or scripting.
• Experience with monitoring tools.
• Exposure to cloud-based application support.

Candidate Profile

• Strong analytical and troubleshooting skills.
• Ability to work independently in a production support environment.
• Good communication skills with technical and non-technical teams.
• Ability to prioritize multiple incidents based on business impact.

Qualification

• Bachelors degree in Computer Science / IT / Engineering or equivalent experience.