Spot offers with Infosys UK shift salary upto 7lpa

Job Description: You will be responsible for handling customer calls to resolve their queries and concerns while providing excellent customer service. Your key responsibilities will include: - Handling customer calls to resolve their queries and concerns. - Providing excellent customer service by actively listening, empathizing with customers" issues, and offering solutions. - Maintaining accurate records of all interactions with customers using CRM software. - Collaborating with internal teams to resolve complex customer issues that require escalation. - Meeting performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Qualifications: - Freshers salary: 30k - Experienced: 7.5 lks Required Skills: - Excellent communication skills. - Ability to empathize with customers. - Proficiency in using CRM software. Preferred Skills: - Experience in customer service. - Problem-solving skills. Note: The company is committed to providing exceptional customer service, fostering a culture of inclusivity and teamwork, and diversity and inclusivity in their hiring practices. Contact Anusha at 7815982900, Suman at 7848820047, or Pooja at 9886112704 for more information.,