Role Summary Join our team as a Splunk Sales Engineer, where you'll help redefine how businesses use information in decision-making This is your chance to lead the evaluation stage of the sales process, serving as the key advisor for Splunks innovative offerings alongside our sales team, customers, and partners! What This Role Gets To Do Competent in showcasing and promote Splunks products and services through presentations and engaging webinars, both onsite and at industry events, Serve as a trusted Functional Specialist, conveying the value of Splunk's technology and applications to both technical and business customers, Develop tailored solutions by understanding and addressing each customer's outstanding needs and challenges, Build and maintain strong, collaborative relationships with a diverse range of customer from technical staff to senior management, throughout the sales cycle, Lead the technology evaluation phase, independently guiding prospects and customers through technical queries and solution exploration, Respond efficiently and with competence to functional and technical elements of RFPs and RFIs, driving comprehensive and customer-centric solutions, Participate in complicated proof-of-concept /proof-of-value events, collaborate with a team with varied strengths to establish success criteria and communicate valuable outcomes, Quickly adapt to new tools and processes, making valuable contributions to the continuous improvement of our Solutions Engineering team, Competent participation and/or working with a wider team in Unified Engagement Model (UEM) on moderately complicated accounts, Drive overall customer satisfaction through all the stages of the sales lifecycle, Partner with marketing to build impactful content and showcase Splunk's value in marketing and industry events, Must-have Qualifications A competent Presales / Technical Sales experience in a software vendor environment with validated results in technical software vendor sales, Able to conduct discovery sessions to understand customer business goals and demonstrate how Splunk can deliver targeted solutions, Experience in crafting detailed responses to RFIs/RFPs, showcasing reliability and technical acuity, A strong teammate who thrives in the technology assessment phase, actively contributing as a crucial technical advisor, Excellent knowledge of Company's overall IT technology Ability to investigate technicalities when needed to provide hands-on demonstrations, Great analytical problem solving and decision making skills and competent to work independently to resolve, identify issues, risks and suggest mitigations strategies, Competent to identify all technical issues of your assigned accounts to assure customer satisfaction throughout the UEM process Establish and maintain positive relationships with your customer technical decision makers and staff, Strong communications, presentation and interpersonal skills, Willingness to travel where required, Technical Literacy Observability\APM solutions including; AppD, DataDog, Dynatrace, Splunk or similar Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure Exposure to common development & scripting\automation tools e-g Terraform Ability to understand, position and apply common systems e-g Open Source, IBM etc Understanding if common Network, Middleware & Database management solutions e-g IIS, MS SQL, Oracle Nice-to-have Qualifications Strong self-motivation and well-rounded growth mindset to thrive in a dynamic, fast-growing, constantly evolving environment and learn new technologies, Relevant certifications in CISSP/CEH/GIAC/CCSP, AWS/Azure/GCP

Join us as we pursue our ground-breaking vision to make machine data accessible, usable, and valuable to everyone We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers At Splunk, we are committed to our work, customers, having fun, and most significantly to each others success, The Splunk Observability Cloud provides full-fidelity monitoring and fixing across infrastructure, applications, and user interfaces, in real-time and at any scale, to help our customers keep their services reliable, innovate faster, and deliver great customer experiences Infrastructure Software Engineers at Splunk are cloud-native systems engineers who use infrastructure-as-code, microservices, automation, and efficient design to build, operate, and scale our products, Role You will help us run one of the largest and most sophisticated cloud-scale, bigdata, and microservices platforms in the world You will be responsible to maintain and provision the base infrastructure that runs Splunk Observability Cloud, including cloud compute platforms, managed services, Kubernetes, and required tooling You will be a key part of the team that strives to offer a fully automated and self-serve, secure, performant, compliant, and cost-efficient Platform-as-a-Service that follows cloud-native best practices and empowers product teams to easily and quickly deploy and operate workloads You are passionate about automation, infrastructure-as-code, microservices, and getting rid of tedious, manual tasks, You Will Design new services, tools, and monitoring to be implemented by the entire team, Analyze the tradeoffs of the proposed design and make recommendations based on these tradeoffs, Mentor new engineers to achieve more than they thought possible You enjoy making other teams successful and are fulfilled through the success of others, You Will Work On Infrastructure Projects, Including Adopting new cloud-native frameworks and services Automating cloud provider infrastructure via Terraform, Kubernetes, and Helm Developing code for tools and automation to reduce manual tasks and reduce human error Establishing and documenting run books and guidelines for using the multi-cloud infrastructure and microservices platform, Improve the resiliency of multi-cloud microservices platform Networking, routing, and load balancing Security vulnerability remediation and patching automation Automating deployment of our services in new provider zones/regions Designing and productionizing access tiers to provide appropriate permissions across roles Qualifications Must-Have: Bachelors/Masters in Computer Science, Engineering, or related technical field, or equivalent practical experience, 9+ years of solid hands-on cloud infrastructure experience on public cloud platforms specifically AWS or GCP, 4+ years of strong hands-on experience deploying, managing, and monitoring large-scale Kubernetes clusters in the public cloud Experience with Infrastructure-as-Code using Terraform and/or Helm, Experience with infrastructure automation and scripting using Python and/or bash scripting, Knowledge of microservices fundamentals including Service Mesh using Istio, service discovery, deployment strategies, monitoring, scheduling, and load balancing Excellent problem-solving, triaging, and debugging skills in large-scale distributed systems Preferred AWS Solutions Architect certification preferred, CKA and HashiCorp-certified Terraform Associate certifications preferred Experience with Infrastructure-as-Code using Terraform, CloudFormation, Google Deployment Manager, Packer, Pulumi, ARM, etc Experience with developing infrastructure or platform services using GoLang or Python, Experience with CI/CD frameworks and Pipeline-as-Code such as Jenkins, Spinnaker, Gitlab, Argo, Artifactory, etc Exposure to monitoring tools such as Splunk, Prometheus, Grafana, ELK stack, etc in order to build observability for large-scale microservice deployments, Proven skills to effectively work across teams and functions to influence the design, operations, and deployment of highly available software, We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws We consider qualified applicants with criminal histories, consistent with legal requirements,

Are you passionate about tackling sophisticated, high-impact security challenges at scaleJoin our dynamic Software Security Engineering team and work alongside product development teams to embed ground breaking secure software practices across the entire Splunk product portfolio In this role, you'll dive deep into identifying evolving vulnerability patterns, analyze real-world attack tactics, and craft innovative security solutions that safeguard Splunks industry-leading products Collaborating with Product Security, Risk, and Compliance teams, youll play a pivotal role in ensuring Splunk not only meets but exceeds new policy and regulatory requirements Get ready to make a tangible impact on the future of security at Splunk! Meet the Global Security Team Splunk is here to build a safer and more resilient digital world The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work If you become a Splunker, we want your whole, authentic self, what we call your "million data points" So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you, What you'll get to do Analyze and Innovate: Identify emerging code vulnerability trends and research real-world attack patterns to stay ahead of evolving security threats, Develop Cutting-Edge Solutions: Design and implement sophisticated security mechanisms that protect Splunks products from vulnerabilities and attacks, Collaborate Across Teams: Work closely with Product Development, Product Security, Risk, and Compliance teams to ensure security is woven into every phase of the software development lifecycle, Shape Security Strategy: Contribute to crafting Splunks security strategy by integrating secure coding standards and vulnerability management into the product pipeline, Drive Regulatory Excellence: Ensure Splunk remains proactive and aligned with the latest policy and regulatory requirements, Must-have Qualifications 3 years in software security, with a deep understanding of secure coding practices, vulnerability management, and common security flaws (e-g , OWASP Top 10), 3 years of programming in languages such as Python, Java, C++, or Go, and the ability to identify and remediate security issues in code, Understanding of risk management principles and popular regulatory requirements (e-g , FEDRAMP, HIPAA, SOC 2) and how they impact security and software development, Analytical and problem-solving abilities to address sophisticated security challenges at scale, Bachelors degree in Computer Science, Security, or equivalent work experience, Nice-to-have Qualifications Weve taken special care to separate the must-have qualifications from the nice-to-haves ?Nice-to-have? means just that: Nice To Have So, dont worry if you cant check off every box Were not hiring a list of bullet pointswere interested in the whole you, Familiarity with threat modeling techniques, Experience implementing security tooling and automation within software build pipelines, Proven track record to work effectively in cross-functional teams to implement security practices, Security certifications such as CompTIA Security+ or GIAC Security Essentials, Splunk is an Equal Opportunity Employer Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis,

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination No matter where in the world or what level of the organization, we approach our work with kindness So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you Come help organizations be their best, while you reach new heights with a team that has your back, Role Summary Splunk AppDynamics, a leader in observability solutions for both cloud and on-premises environments, empowers customers with end-to-end visibility across their entire application ecosystems, cloud, on-premises, or hybrid Our team is dedicated to developing, maintaining, and supporting SaaS and on-premises offerings within the observability product suite, We're looking for a Platform Engineer to build upon our application and data platform as we continue to innovate on application observability We move fast and iterate quickly We are passionate about solving customersproblems We have ambitious goals to build best-of-its-kind products You will help the team win in a fast-growing market If you are passionate about innovation and embrace the challenge of working on highly scalable systems that handle large volumes of data, this position is for you Meet the Team (Optional) Self-Hosted is the heart of the AppDynamics on-premises architecture We provide the platform for applications to process millions of metrics on customers on-premises solutions We provide solutions which can be self hosted on bare metal, VMware, ESXi, AWS, Azure, KVM and Kubernetes We help applications to ingest, process and store all the data that power the dashboards that our customers rely on for observing their infrastructure and their applications, What you'll get to do Craft and build highly scalable platform solutions Work with a team of extraordinarily capable and dedicated peers, all the way from engineering to product management and customer support Work in an open environment, work together to get things done and adapt to the team's changing needs Leverage technologies including Kafka, Elasticsearch, Docker, and Kubernetes across different on-premises and cloud environments like AWS and Azure Must-have Qualifications 4+ years of platform engineering experience in designing and developing highly scalable, distributed applications, products, and services, Proficiency in GoLang, Python and Java programming language along with Shell scripting, Good understanding of tech stacks like container registry, k8s ingress, certificates, Elasticsearch, Kafka, MySQL, PostgreSQL, Redis, Helm Charts Understanding of different build pipeline like Jenkins/TeamCity, managing k8s workflows (MicroK8S experience is a big plus) and Ubuntu OS, Understanding of microservices design with expertise in Dockers and Kubernetes, Strong communication skills, both verbal and written Ability to multi-task and adapt quickly to changing requirements, scope, and priorities, Nice-to-have Qualifications Weve taken special care to separate the must-have qualifications from the nice-to-haves ?Nice-to-have? means just that: Nice To Have So, dont worry if you cant check off every box Were not hiring a list of bullet pointswere interested in the whole you, Added advantage of having an experience in working on Cloud Observability Space, Experience of front-end technologies Experience of other languages like NodeJS, etc Splunk is an Equal Opportunity Employer Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis,

A little about us Splunk is here to build a safer and more resilient digital world Were proud to say that were the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable Were also proud of our award-winning culture and our regular appearance on those ?Best Places to Work? lists, If you end up joining us, well only ask one thing: bring your whole, authentic self, what we call your million data points So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you Because when you feel free to be you, it makes it a lot easier for us to be us, About The Role Ready to shake things up As the Product Manager for Observability at Splunk AppDynamics, you will own the strategy and roadmap for observability solutions for enterprise customers, You will need to use your technical expertise and deep customer insights to deliver customer value This position requires you to be a self-starter with the ability to take ownership, work with tight timelines, handle various tasks simultaneously while continuing to develop a positive work culture In addition, great oral communication and written documentation skills are critical for this role, Responsibilities Own the strategic direction and creation of Splunk AppDynamics roadmap, with key initiatives possibly including: Building observability offerings that monitor application performance, infrastructure and Large Language Models Educate sales on Product Features and observability opportunities, Represent the team as the main interface for collaboration with internal business partners Partner with other product managers, development managers and technical leads across the organization to align delivery Actively conduct competitive and market research to understand emerging trends and how they can be used within your product lines, Define Key Performance Indicators that will help in the decision-making process and showcase results, Manage the product backlog to ensure the highest business value is being delivered to our customers, Author PRFAQs and PRDs for various features / product lines Produce and lead go-live release communications Present roadmaps, complex ideas and features to a broad audience effectively Requirements 5+ years of experience as a technical product manager Experience of observability tools, containerization /kubernetes and LLMs is a plus You love getting into the details of technical solutions as well as solving for customer experience A team player with a positive outlook and entrepreneurial spirit Independently author well-written PRFAQs and PRDs A proven ability to do both tactical work and set an overall strategy Ability to thrive in a fast-paced environment requiring a high degree of productivity, adaptability, innovation and follow-through, Strong communication skills: ability to formulate clear, succinct summaries and recommendations and influence decisions for peers and executive audiences, BA/BS or MA/MS is required What We Offer You Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis,

We are seeking an outstanding sales leader to join our team in India to expand and grow our business In addition to requisite passion, skills and experience, you will have a consistent track record in building and leading impactful sales organizations You will also drive a significant share of revenue for Splunk, Responsibilities: I want to and can do that! Directly lead the sales team and drive collaborative and cross functional working groups that include sales engineers, inside sales, partners, customer success team, Ability to build C-Level relationships through regular sales motion difficulty that enables understanding of clients needs and demonstrate solution values of Splunks products and services, Drive marketing strategies in the external market through partnership with marketing and communications teams Present and network at Splunk events to enable prospecting of new business opportunities, Consistently deliver high-reaching license, support and service revenue targets commitment to the number and to deadlines Lead and mentor team on operational difficulty of territory mapping, account planning, opportunity/pipeline management, quarterly business reviews Lead by example by using our sales methodology and processes optimally that enable accurate forecasting of opportunities, Negotiate favorable pricing and business terms with large commercial enterprises by selling value and return on investment, and partnering with internal collaborators/specialists to drive right outcomes, Understand and establish relationships with both international and domestic specialist colleagues to expand deal size and value to the customer, Provide timely and insightful input from customers and internal collaborators back to other corporate functions, particularly product management and marketing Requirements: Ive already done that or have that! Significant experience in ability to demonstrate (Minimum 10+ years experience) building and running front line sales teams; ability to grow and scale upward with the company; second line management experience a plus Significant experience (Minimum 15+ years) in direct selling to large enterprises and experience in selling software solutions, come from a computer software company, Strong understanding of the channel ecosystem, experience leading channel partners and driving business through channel sales, Thrives in a fast-paced, constantly evolving environment with ability to self-start and a strong growth mindset, Sales Leadership Requirements Strong executive presence and C-suite experience with track record of closing 6-7 figure software deals Proven success in revenue growth, forecast accuracy, and team target attainment Excellent cross-functional collaboration skills People Leadership Demonstrated ability to attract, develop, and retain high-performing sales teams Experience setting clear objectives and encouraging performance-driven team Technical & Sales Expertise Familiarity with Splunk products or ability to quickly learn them Experience with IT systems, enterprise management, and Salesforce Strong value selling methodology background Customer & Business Focus Ability to understand customer challenges and position solutions effectively Data-driven approach to sales strategy and performance optimization Strong financial acumen and business insight Professional Skills Excellent communication and presentation abilities Adaptability to changing technologies and resilience Education: Got it! MBA or Bachelor's degree in computer science, a related field or equivalent work experience, Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isnt just the right thing to do; its also the smart thing We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws We consider qualified applicants with criminal histories, consistent with legal requirements, We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment Please contact us to request accommodation, Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis,

Splunk is here to build a safer and more resilient digital world The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work If you become a Splunker, we want your whole, authentic self, what we call your "million data points" So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you, Role Summary The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers This position requires extensive knowledge of Splunk products to provide guidance on standard methodologies for Splunk Cloud and Enterprise deployments The Technical Success Engineer also assists customers in their adoption journey by offering product support, advisory services, and handling critical issues By fulfilling these responsibilities, this role helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently, What You'll Get To Do Act as a point of contact for technical health issues and partner with escalation management for commercial customers, Provide mentorship, planning, and recommendations for a customers overall technical health, Supervise the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed, Advocate internally for customers to facilitate the resolution of issues through coordination of Splunks internal organizations (technical support, services, sales, product development/management, and executive leadership) Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows, Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership, Keep the customer advised of key information that may be important to their success (e-g product roadmaps, new product releases, special customer events, or organizational changes), Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery, Assess cloud overages and leverage appropriate services for workload optimization, Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance, Deliver customer onboarding mentorship, enablement planning, administration, and management workshops, Must-have Qualifications 8+ yrs of relevant experience in technical support, professional services, systems administration/engineering or related experience, Experience building customer relationships and handling commercial accounts, Experienced with customer issues, account/project management, IT Operations, and technical infrastructure, Familiarity with Splunk-related products, Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders, Work independently and as part of a team, Occasional travel may be required, Splunk Architect Certification achieved within 6 months of start, Nice-to-have Qualifications BA/BS technical degree, Knowledge of software development process and technical environments, Solid understanding of Splunk Core Platform, Other industry certifications from AWS, Google, and Azure, We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws We consider qualified applicants with criminal histories, consistent with legal requirements,

Role Summary Join our team as a Splunk Sales Engineer, where you'll help redefine how businesses use information in decision-making This is your chance to lead the evaluation stage of the sales process, serving as the key advisor for Splunks innovative offerings alongside our sales team, customers, and partners! What This Role Gets To Do Competent in showcasing and promote Splunks products and services through presentations and engaging webinars, both onsite and at industry events, Serve as a trusted Functional Specialist, conveying the value of Splunk's technology and applications to both technical and business customers, Develop tailored solutions by understanding and addressing each customer's outstanding needs and challenges, Build and maintain strong, collaborative relationships with a diverse range of customer from technical staff to senior management, throughout the sales cycle, Lead the technology evaluation phase, independently guiding prospects and customers through technical queries and solution exploration, Respond efficiently and with competence to functional and technical elements of RFPs and RFIs, driving comprehensive and customer-centric solutions, Participate in complicated proof-of-concept /proof-of-value events, collaborate with a team with varied strengths to establish success criteria and communicate valuable outcomes, Quickly adapt to new tools and processes, making valuable contributions to the continuous improvement of our Solutions Engineering team, Competent participation and/or working with a wider team in Unified Engagement Model (UEM) on moderately complicated accounts, Drive overall customer satisfaction through all the stages of the sales lifecycle, Partner with marketing to build impactful content and showcase Splunk's value in marketing and industry events, Must-have Qualifications A competent Presales / Technical Sales experience in a software vendor environment with validated results in technical software vendor sales, Able to conduct discovery sessions to understand customer business goals and demonstrate how Splunk can deliver targeted solutions, Experience in crafting detailed responses to RFIs/RFPs, showcasing reliability and technical acuity, A strong teammate who thrives in the technology assessment phase, actively contributing as a crucial technical advisor, Excellent knowledge of Company's overall IT technology Ability to investigate technicalities when needed to provide hands-on demonstrations, Great analytical problem solving and decision making skills and competent to work independently to resolve, identify issues, risks and suggest mitigations strategies, Competent to identify all technical issues of your assigned accounts to assure customer satisfaction throughout the UEM process Establish and maintain positive relationships with your customer technical decision makers and staff, Strong communications, presentation and interpersonal skills, Willingness to travel where required, Technical Literacy Security controls within an enterprise environment (eg Firewalls, IDPS, Proxies/Load Balancers, WAF, EDR, Cloud Security, Container Security, SAST/DAST, DDoS etc) SIEM, XDR, SOAR, TIP technologies SOC processes and procedures MITRE ATT&CK Framework Additional frameworks eg NIST\ISO27001\Cyber Kill Chain Emerging security trends e-g AI\ML, Bedrock Nice-to-have Qualifications Strong self-motivation and well-rounded growth mindset to thrive in a dynamic, fast-growing, constantly evolving environment and learn new technologies, Relevant certifications in CISSP/CEH/GIAC/CCSP, AWS/Azure/GCP

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination No matter where in the world or what level of the organization, we approach our work with kindness So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you Come help organizations be their best, while you reach new heights with a team that has your back, Role Summary We are seeking a skilled and detail-oriented Test Automation Engineer with strong expertise in Python and Playwright to join our QA team In this role, you will be responsible for designing, developing, and maintaining end-to-end automated test scripts to ensure the quality and reliability of Splunk & ITSI web applications You will work closely with developers, product managers, and other QA engineers in an Agile environment to drive continuous testing practices and accelerate delivery cycles What Youll Get To Do Design and implement advanced automated testing solutions using Python and Selenium or Playwright for end-to-end web testing Develop and maintain robust API test automation using Python-based tools to validate backend services and integrations Create comprehensive test plans and test cases to support both UI and API automation processes Utilize BDD framework tools, particularly Pytest, to drive structured, efficient, and scalable test execution, Collaborate closely with development and QA teams to understand system requirements, user flows, and integration points Analyze and troubleshoot test results, identifying root causes and contributing to system quality improvements Maintain detailed test documentation including test cases, execution results, and issue logs Stay current with emerging trends in test automation, and continuously upgrade skills across tools, frameworks, and best practices Must-have Qualifications 5+ yrs of strong proficiency in Python for developing and maintaining test automation frameworks Hands-on experience with Pytest for test execution and behavior-driven development Proven expertise in Playwright for end-to-end browser automation and UI testing Working knowledge of Selenium for cross-browser and regression testing Strong experience in API testing and automation for reliable backend and integration checks Prior experience with WebdriverIO, with the ability to analyse and migrate WDIO-based test suites to Python frameworks Familiarity with CI/CD pipelines and version control tools such as Git Nice-to-have Qualifications Experience with Docker or containerized test environments Familiarity with CI/CD tools like Jenkins, GitHub Actions, or GitLab CI Experience with cloud platforms like AWS, Azure, GCP, and proficiency in IPv6 networking and configurations At Splunk, we believe creating a culture of belonging isnt just the right thing to do; its also the smart thing We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws We consider qualified applicants with criminal histories, consistent with legal requirements,

Role Summary Join our team as a Splunk Sales Engineer, where you'll help redefine how businesses use information in decision-making This is your chance to lead the evaluation stage of the sales process, serving as the key advisor for Splunks innovative offerings alongside our sales team, customers, and partners! What This Role Gets To Do Competent in showcasing and promote Splunks products and services through presentations and engaging webinars, both onsite and at industry events, Serve as a trusted Functional Specialist, conveying the value of Splunk's technology and applications to both technical and business customers, Develop tailored solutions by understanding and addressing each customer's outstanding needs and challenges, Build and maintain strong, collaborative relationships with a diverse range of customer from technical staff to senior management, throughout the sales cycle, Lead the technology evaluation phase, independently guiding prospects and customers through technical queries and solution exploration, Respond efficiently and with competence to functional and technical elements of RFPs and RFIs, driving comprehensive and customer-centric solutions, Participate in complicated proof-of-concept /proof-of-value events, collaborate with a team with varied strengths to establish success criteria and communicate valuable outcomes, Quickly adapt to new tools and processes, making valuable contributions to the continuous improvement of our Solutions Engineering team, Competent participation and/or working with a wider team in Unified Engagement Model (UEM) on moderately complicated accounts, Drive overall customer satisfaction through all the stages of the sales lifecycle, Partner with marketing to build impactful content and showcase Splunk's value in marketing and industry events, Must-have Qualifications A competent Presales / Technical Sales experience in a software vendor environment with validated results in technical software vendor sales, Able to conduct discovery sessions to understand customer business goals and demonstrate how Splunk can deliver targeted solutions, Experience in crafting detailed responses to RFIs/RFPs, showcasing reliability and technical acuity, A strong teammate who thrives in the technology assessment phase, actively contributing as a crucial technical advisor, Excellent knowledge of Company's overall IT technology Ability to investigate technicalities when needed to provide hands-on demonstrations, Great analytical problem solving and decision making skills and competent to work independently to resolve, identify issues, risks and suggest mitigations strategies, Competent to identify all technical issues of your assigned accounts to assure customer satisfaction throughout the UEM process Establish and maintain positive relationships with your customer technical decision makers and staff, Strong communications, presentation and interpersonal skills, Willingness to travel where required, Technical Literacy Security controls within an enterprise environment (eg Firewalls, IDPS, Proxies/Load Balancers, WAF, EDR, Cloud Security, Container Security, SAST/DAST, DDoS etc) SIEM, XDR, SOAR, TIP technologies SOC processes and procedures MITRE ATT&CK Framework Additional frameworks eg NIST\ISO27001\Cyber Kill Chain Emerging security trends e-g AI\ML, Bedrock Nice-to-have Qualifications Strong self-motivation and well-rounded growth mindset to thrive in a dynamic, fast-growing, constantly evolving environment and learn new technologies, Relevant certifications in CISSP/CEH/GIAC/CCSP, AWS/Azure/GCP Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis,

Strong quality ethics, shift left mentality, engaging with software engineers, designers, architects, and product managers to release innovative, high-quality products, In addition, we work closely with customer success/ops teams, security, and performance to analyze existing automation test suites and identify gaps in test automation coverage, Build high-quality, fault-tolerant, reusable, and maintainable automation tools and test frameworks for both existing and new feature development, Understand test pyramid, understand requirements for both customers/architects, and lead quality efforts across teams/teams in a highly agile and test-driven development environment, Work with DevOps and implement DevOps efforts to ensure automated tests are part of the CI/CD pipeline, About You Computer Science or equivalent Engineering degree, 7-10 years of strong programming experience in designing and building automated test frameworks for Web/API and microservices, Must Have Skills Must have Application development knowledge We need to develop applications, and services to mimic our customer traffic and scenarios, Must be a self starter, given tight deadlines, low documentation engineers should be able to collaborate to come up with execution plans, delivery and feedback, Strong programming and debugging experience in Java / GoLang / JavaScript / TypeScript & developing Test frameworks, Good understanding of API design and first-hand experience with RESTful API testing Experience in designing, building, and maintaining automation testing tools, and infrastructure via CI/CD pipelines for reliable results, Experience building/debug and improve Gitlab, GitOps,Jenkins pipelines, Experience with container technologies like Docker, and Kubernetes is a must, Experience with AWS cloud infrastructure, Ability to work in a fast-paced and multifaceted environment in a multi-functional team, Huge Plus If You Have The Following Experience in building Typescript based test frameworks like Cypress and Playwright, Experience in the application security domain, infra security domain is huge plus, Knowledge of 'Infrastructure as Code' technologies like terraform and ansible, Familiarity with Performance Monitoring & various performance assessment criteria/tools like AppDynamics, Dynatrace and Datadog, We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Job Description Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Job Description Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. Role Summary Splunk AppDynamics, a leader in observability solutions for both cloud and on-premises environments, empowers customers with end-to-end visibility across their entire application ecosystems, cloud, on-premises, or hybrid. Our team is dedicated to developing, maintaining, and supporting SaaS and on-premises offerings within the observability product suite. We're looking for a Platform Engineer to build upon our application and data platform as we continue to innovate on application observability. We move fast and iterate quickly. We are passionate about solving customers’ problems. We have ambitious goals to build best-of-its-kind products. You will help the team win in a fast-growing market. If you are passionate about innovation and embrace the challenge of working on highly scalable systems that handle large volumes of data, this position is for you Meet the Team (Optional) Self-Hosted is the heart of the AppDynamics on-premises architecture. We provide the platform for applications to process millions of metrics on customers on-premises solutions. We provide solutions which can be self hosted on bare metal, VMware, ESXi, AWS, Azure, KVM and Kubernetes. We help applications to ingest, process and store all the data that power the dashboards that our customers rely on for observing their infrastructure and their applications. What You'll Get To Do Craft and build highly scalable platform solutions Work with a team of extraordinarily capable and dedicated peers, all the way from engineering to product management and customer support Work in an open environment, work together to get things done and adapt to the team's changing needs Leverage technologies including Kafka, Elasticsearch, Docker, and Kubernetes across different on-premises and cloud environments like AWS and Azure Must-have Qualifications 5+ years of platform engineering experience in designing and developing highly scalable, distributed applications, products, and services. Proficiency in GoLang, Python and Java programming language along with Shell scripting. Good understanding of tech stacks like container registry, k8s ingress, certificates, Elasticsearch, Kafka, MySQL, PostgreSQL, Redis, Helm Charts Understanding of different build pipeline like Jenkins/TeamCity, managing k8s workflows (MicroK8S experience is a big plus) and Ubuntu OS. Understanding of microservices design with expertise in Dockers and Kubernetes. Strong communication skills, both verbal and written. Ability to multi-task and adapt quickly to changing requirements, scope, and priorities. Nice-to-have Qualifications We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you. Added advantage of having an experience in working on Cloud Observability Space. Experience of front-end technologies Experience of other languages like NodeJS, etc Splunk is an Equal Opportunity Employer Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis Show more Show less

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. Role Summary The Splunk Global Security (SGS) organization is seeking a Senior Service Delivery Manager (SDM) (working with the Senior Director of Strategy, Planning & Operations) to drive the perfect delivery of SGS's cybersecurity services! Meet the Team Our SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services, crafted to successfully defend and protect Splunk and its customers. The Strategy, Planning and Operations (SPO) Team within the SGS organization consists of three functions - Technical Program Management, Service Delivery Management, and Service Operations. Learn more about SGS, meet our leaders, and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security. Responsibilities Service Execution: Facilitate the delivery of cybersecurity services by coordinating across internal delivery teams. Ensure that all service activities (planning, resource allocation, scheduling) are aligned with customer requirements and strategic objectives. Handle dependencies and perform quality checks to meet or exceed service standards. Work closely with and act as the single point of contact for multi-functional teams (e.g., engineering, sales) to manage inter-team dependencies and to solve sophisticated service issues. SLA & Performance Management Define, track and report on service-level agreements (SLAs), key performance indicators, and (operational) metrics. Lead regular service reviews and produce reports to collaborators, driving continuous improvement in delivery processes. Define and use dashboards and reports that provide transparency into the health of the service, and risk areas. Tool And Process Oversight Leverage service management platforms, e.g., JIRA Service Management, ServiceNow) to log and track service requests. Ensure that documentation is in place and maintained and that ITIL-aligned processes are followed. Leadership And Improvement Promote continuous improvement by identifying process gaps, implementing standard operating procedures (SOPs), and fostering a culture of operational excellence! Guide service delivery teams on standard methodologies and processes. Drive and maintain attention to quality and detail and hold yourself accountable to the expectations and results. Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals. Develop positive relationships with internal and external partners and multi-functional teams to ensure clarity and accountability for team(s) responsible for delivering respective SGS services. Must-have Qualifications Education & Experience: Demonstrated ability post bachelor (in Computer Science, Information Technology, Cybersecurity or related field) of at least 6 to 8 years experience in IT service delivery, technical program management, or operations in the cybersecurity industry. Proven track record of managing large service engagements or multi-functional projects with significant collaborator engagement. Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications. Service Management Expertise Solid understanding of service management principles and standard processes (ITIL/ITSM frameworks). Hands-on experience with ticketing and workflow tools. Proficiency in JIRA (Service Management) and ServiceNow is expected. Communication Skills Excellent verbal and written communication skills, with the ability to coordinate multi-functional with demonstrated ability to articulate technical concepts Experience building and maintaining relationships with customers and internal teams is essential Preferred Qualifications Background in global or matrixed organizations, with experience coordinating teams across regions and time zones. Experience with vendor contracts and financial oversight of service programs. Exposure to Splunk products (e.g., Enterprise, SOAR, or Splunk Cloud). Splunk is an Equal Opportunity Employer Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Show more Show less

Overview As a Software Engineer in the Artificial Intelligence group, you will contribute to developing and optimizing the backend infrastructure that supports AI-driven solutions. You will work closely with machine learning engineers and cross-functional teams to build scalable backend services, automate deployments, and improve system performance. Your role will focus on Python-based backend development, Kubernetes operations, and DevOps best practices to ensure reliable and efficient AI model deployments. Responsibilities Develop and maintain backend services and APIs that support AI models and intelligent assistants. Improve scalability and performance of AI model serving and API interactions.Ensure system reliability by implementing logging, monitoring, and alerting solutions. Assist in deploying AI models using Kubernetes and Docker, ensuring smooth model integration into production. Contribute to CI/CD pipelines for AI applications, automating model testing and deployments. Work on data pipelines and optimize storage and retrieval for AI workloads. Work on infrastructure automation using Terraform, CloudFormation, or other Infrastructure as Code (IaC) tools. Support cloud-based deployments on AWS, GCP, or Azure, optimizing resource usage. Work closely with AI/ML engineers to understand infrastructure requirements for AI solutions. Participate in code reviews, architecture discussions, and knowledge-sharing sessions. Continuously learn and improve skills in backend development, cloud technologies, and DevOps. Requirements 4 years of experience in backend development using Python (preferred) or Java. Experience with RESTful API development, micro-services, and cloud-based architectures. Familiarity with Kubernetes, Docker, and containerised deployments. Hands-on experience with CI/CD tools (e.g., Jenkins, GitHub Actions, ArgoCD). Basic understanding of cloud platforms (AWS, GCP, or Azure) and their services. Strong problem-solving skills and a willingness to learn new technologies. Preferred Experience Exposure to AI/ML pipelines, model serving, or data engineering workflows. Experience with monitoring and observability tools (e.g., Prometheus, Grafana, OpenTelemetry). Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Show more Show less

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Role Summary The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on standard methodologies for Splunk Cloud and Enterprise deployments. The Technical Success Engineer also assists customers in their adoption journey by offering product support, advisory services, and handling critical issues. By fulfilling these responsibilities, this role helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently. What You'll Get To Do Act as a point of contact for technical health issues and partner with escalation management for commercial customers. Provide mentorship, planning, and recommendations for a customer’s overall technical health. Supervise the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed. Advocate internally for customers to facilitate the resolution of issues through coordination of Splunk’s internal organizations (technical support, services, sales, product development/management, and executive leadership) Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows. Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership. Keep the customer advised of key information that may be important to their success (e.g. product roadmaps, new product releases, special customer events, or organizational changes). Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery. Assess cloud overages and leverage appropriate services for workload optimization. Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance. Deliver customer onboarding mentorship, enablement planning, administration, and management workshops. Must-have Qualifications 8+ yrs of relevant experience in technical support, professional services, systems administration/engineering or related experience. Experience building customer relationships and handling commercial accounts. Experienced with customer issues, account/project management, IT Operations, and technical infrastructure. Familiarity with Splunk-related products. Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders. Work independently and as part of a team. Occasional travel may be required. Splunk Architect Certification achieved within 6 months of start. Nice-to-have Qualifications BA/BS technical degree. Knowledge of software development process and technical environments. Solid understanding of Splunk Core Platform. Other industry certifications from AWS, Google, and Azure. We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Show more Show less

Join us as we pursue our ground-breaking vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we are committed to our work, customers, having fun, and most significantly to each other’s success. The Splunk Observability Cloud provides full-fidelity monitoring and fixing across infrastructure, applications, and user interfaces, in real-time and at any scale, to help our customers keep their services reliable, innovate faster, and deliver great customer experiences. Infrastructure Software Engineers at Splunk are cloud-native systems engineers who use infrastructure-as-code, microservices, automation, and efficient design to build, operate, and scale our products. Role You will help us run one of the largest and most sophisticated cloud-scale, big data, and microservices platforms in the world. You will be responsible to maintain and provision the base infrastructure that runsSplunk Observability Cloud, including cloud compute platforms, managed services, Kubernetes, and required tooling. You will be a key part of the team that strives to offer a fully automated and self-serve, secure, performant, compliant, and cost-efficient Platform-as-a-Service that follows cloud-native best practices and empowers product teams to easily and quickly deploy and operate workloads. You are passionate about automation, infrastructure-as-code, microservices, and getting rid of tedious, manual tasks. You Will Design new services, tools, and monitoring to be implemented by the entire team. Analyze the tradeoffs of the proposed design and make recommendations based on these tradeoffs. Mentor new engineers to achieve more than they thought possible. You enjoy making other teams successful and are fulfilled through the success of others. You Will Work On Infrastructure Projects, Including Adopting new cloud-native frameworks and services Automating cloud provider infrastructure via Terraform, Kubernetes, and Helm Developing code for tools and automation to reduce manual tasks and reduce human error Establishing and documenting run books and guidelines for using the multi-cloud infrastructure and microservices platform. Improve the resiliency of multi-cloud microservices platform Networking, routing, and load balancing Security vulnerability remediation and patching automation Automating deployment of our services in new provider zones/regions Designing and productionizing access tiers to provide appropriate permissions across roles Qualifications Must-Have: 5+ years of solid hands-on cloud infrastructure experience on public cloud platforms specifically AWS or GCP. 3+ years of strong hands-on experience deploying, managing, and monitoring large-scale Kubernetes clusters in the public cloud Experience with Infrastructure-as-Code using Terraform and/or Helm. Experience with infrastructure automation and scripting using Python and/or bash scripting. Knowledge of microservices fundamentals including Service Mesh using Istio, service discovery, deployment strategies, monitoring, scheduling, and load balancing Excellent problem-solving, triaging, and debugging skills in large-scale distributed systems Preferred AWS Solutions Architect certification preferred. CKA and HashiCorp-certified Terraform Associate certifications preferred Experience with Infrastructure-as-Code using Terraform, CloudFormation, Google Deployment Manager, Packer, Pulumi, ARM, etc. Experience with developing infrastructure or platform services using GoLang or Python. Experience with CI/CD frameworks and Pipeline-as-Code such as Jenkins, Spinnaker, Gitlab, Argo, Artifactory, etc. Exposure to monitoring tools such as Splunk, Prometheus, Grafana, ELK stack, etc. in order to build observability for large-scale microservice deployments. Proven skills to effectively work across teams and functions to influence the design, operations, and deployment of highly available software. Bachelors/Masters in Computer Science, Engineering, or related technical field, or equivalent practical experience. We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Show more Show less

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. Role Summary The Splunk Global Security (SGS) organization is seeking a Senior Service Delivery Manager (SDM) (working with the Senior Director of Strategy, Planning & Operations) to drive the perfect delivery of SGS's cybersecurity services! Meet the Team Our SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services, crafted to successfully defend and protect Splunk and its customers. The Strategy, Planning and Operations (SPO) Team within the SGS organization consists of three functions - Technical Program Management, Service Delivery Management, and Service Operations. Learn more about SGS, meet our leaders, and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security. Responsibilities Service Execution: Facilitate the delivery of cybersecurity services by coordinating across internal delivery teams. Ensure that all service activities (planning, resource allocation, scheduling) are aligned with customer requirements and strategic objectives. Handle dependencies and perform quality checks to meet or exceed service standards. Work closely with and act as the single point of contact for multi-functional teams (e.g., engineering, sales) to manage inter-team dependencies and to solve sophisticated service issues. SLA & Performance Management Define, track and report on service-level agreements (SLAs), key performance indicators, and (operational) metrics. Lead regular service reviews and produce reports to collaborators, driving continuous improvement in delivery processes. Define and use dashboards and reports that provide transparency into the health of the service, and risk areas. Tool And Process Oversight Leverage service management platforms, e.g., JIRA Service Management, ServiceNow) to log and track service requests. Ensure that documentation is in place and maintained and that ITIL-aligned processes are followed. Leadership And Improvement Promote continuous improvement by identifying process gaps, implementing standard operating procedures (SOPs), and fostering a culture of operational excellence! Guide service delivery teams on standard methodologies and processes. Drive and maintain attention to quality and detail and hold yourself accountable to the expectations and results. Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals. Develop positive relationships with internal and external partners and multi-functional teams to ensure clarity and accountability for team(s) responsible for delivering respective SGS services. Must-have Qualifications Education & Experience: Demonstrated ability post bachelor (in Computer Science, Information Technology, Cybersecurity or related field) of at least 6 to 8 years experience in IT service delivery, technical program management, or operations in the cybersecurity industry. Proven track record of managing large service engagements or multi-functional projects with significant collaborator engagement. Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications. Service Management Expertise Solid understanding of service management principles and standard processes (ITIL/ITSM frameworks). Hands-on experience with ticketing and workflow tools. Proficiency in JIRA (Service Management) and ServiceNow is expected. Communication Skills Excellent verbal and written communication skills, with the ability to coordinate multi-functional with demonstrated ability to articulate technical concepts Experience building and maintaining relationships with customers and internal teams is essential Preferred Qualifications Background in global or matrixed organizations, with experience coordinating teams across regions and time zones. Experience with vendor contracts and financial oversight of service programs. Exposure to Splunk products (e.g., Enterprise, SOAR, or Splunk Cloud). Splunk is an Equal Opportunity Employer Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Show more Show less