Specialist, Product Operations

Job Description

Role *Support Program management operations - Ensure customers and vendors billing is reported/processed accurately *Support relationships with external vendors Project Management and communication updates of key initiatives being undertaken to improve the overall operational performance and delivery of Rewards projects to stakeholders Execute consistent change/update processes for reliable and efficient delivery and ongoing operations of Rewards programs Collaborates cross-functionally to execute and support programs as defined by platform/application Product documentation translations *Draft materials such as training decks to support new product implementation Coordinating customer escalations on operational incidents and issues and ensuring timely resolution Work closely with the key Product Platform leads to develop and enable client delivery requirements The ideal candidate for this position should: Have worked and have experience in a Business Operations or Loyalty role within a Multinational Organization, preferably a customer facing role. Demonstrated success working with stakeholders across other business units, functions and markets in support of cross-functional projects/programs Be a strong and confident, writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of internal and external stakeholders Have strong analytical and organizational skills - ability to identify process/efficiency enhancements and attention to detail Have foresight and ability to identify issues before they develop into problems and to proactively resolve issues directly or through escalation to appropriate partners or stakeholders Have undergraduate degree from a top university, ideally focused on Business Management, Finance or Statistics