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Specialist- IP

India

Posted:9 hours ago

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Job Description

Join our Team

About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do

  • Actively Supervising of ITSM Ticket queues to maintain MTTR.
  • Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
  • Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
  • First point of contact for support of any alarm/event/KPI related issues.
  • Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
  • Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
  • Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
  • Node health checks and backups & trouble-shoot the deviation identified.
  • Sharing details for MIR & CSR to respective teams.
  • End to End Network Understanding.
  • 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.


You will bring

  • Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
  • Required profienciency with Ericsson Router troubleshooting and Juniper SRX Firewall is a must.
  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
  • IP Security protocols- IPSEC, GRE, VPN, CGNat.
  • CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
  • Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
  • Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.
  • Good Communication & trouble-shooting skills.
  • 10-16 years of relevant in IP Domain

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Skills Required

Operation Maintenance Change Request Itsm Root Cause Root Cause Analysis Customer Experience Service Level Agreement Problem Management Data Analytics Networking Protocols Troubleshooting Firewall

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