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Cognizant
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SPE-Policy Servicing

Posted 8 months ago. This role may no longer be accepting applications.

SPE-Policy Servicing

Cognizant

2 - 4 years

3 - 4 Lacs

Noida

Posted:8 months ago

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Job Description

Job Summary

The SPE-Policy Servicing role requires a dynamic individual with 2 to 4 years of experience adept in MS Office and preferably knowledgeable in Auto - Claims. This hybrid position involves rotational shifts focusing on policy servicing tasks that enhance customer satisfaction and operational efficiency.

Responsibilities

Manage policy servicing tasks efficiently to ensure timely and accurate processing of customer requests
Collaborate with team members to streamline operations and improve service delivery
Utilize MS Office tools to maintain and update policy records with precision
Analyze policy data to identify trends and provide actionable insights for process improvement
Communicate effectively with stakeholders to resolve policy-related queries and issues
Implement best practices in policy servicing to enhance customer experience and satisfaction
Monitor policy servicing metrics to ensure compliance with company standards and regulations
Provide support in developing training materials for new team members to ensure consistent service quality
Assist in the development and implementation of policy servicing strategies that align with company goals
Participate in rotational shifts to ensure coverage and continuity of service
Contribute to team meetings and discussions to share insights and drive innovation in policy servicing
Support cross-functional initiatives to enhance overall operational efficiency
Maintain a high level of professionalism and integrity in all interactions with clients and colleagues

Qualifications

Demonstrate proficiency in MS Office applications to perform policy servicing tasks effectively
Possess strong analytical skills to interpret policy data and provide insights
Exhibit excellent communication skills to interact with stakeholders and resolve queries
Show adaptability to work in rotational shifts and hybrid work model
Display knowledge of Auto
Claims domain as a beneficial asset
Maintain attention to detail to ensure accuracy in policy records
Uphold commitment to customer satisfaction and service excellence.

Certifications Required

Microsoft Office Specialist Certification

Skills Required

auto processing service analyze data resolve metrics compliance support training development strategies drive integrity communication adaptability certifications

Work Mode

On-site

Job Type

Part Time

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SPE-Policy Servicing