Source To Pay BPO Success Lead

Job Description

We are seeking an experienced professional to manage the outsourcing partnership for the Source to Pay Business Process Outsourcing Success Lead (S2P). This role is critical in overseeing the contractual relationship with our external service provider for outsourced F&A services. The successful candidate will drive contract compliance, foster strong partnerships, and ensure operational excellence across S2P processes, with a primary focus on the European market and other key regions. The ideal candidate should have strong expertise in contract governance, stakeholder management, KPI monitoring, and process optimization in a global Finance and Accounting environment. Experience in Finance, Accounting, and S2P processes is an added advantage. Job Description Key Responsibilities: Act as the primary point of contact between Novartis NOCC s (primarily Europe) and vendor partner Ensure alignment and collaboration between NOCC, GPO, regional, and country-level FRA teams. Build and maintain strong partnerships with internal and external stakeholders to optimize contract execution. Ensure adherence to contractual terms and Service Level Agreements (SLAs). Identify and mitigate risks associated with outsourced Finance and Accounting operations with vendor partner Lead the timely resolution of contractual disputes and operational challenges. Ensure alignment on key contractual clauses and governance frameworks. Manage issue resolution and escalation processes, ensuring minimal disruption to the Source to Pay process. Performance & Process Optimization Drive continuous improvement initiatives to enhance service delivery and efficiency. Essential Requirements: 12+ years in contract management, BPO governance, third-party vendor management, or Finance & Accounting operations. Proven experience in managing vendor relationships across multiple geographies (preferably Europe). Strong contract negotiation, stakeholder management, and problem-solving abilities. Expertise in Finance & Accounting processes, particularly Source to Pay (S2P), is a plus. Bachelor s or master s degree in finance, Accounting, Business Administration, or a related field. Fluency in English is required. Proficiency in any European language is a plus