Job
Description
We re looking for talented engineers who have strong OSvC expertise and are either proficient in Java or eager to develop their skills in Java and distributed systems as part of our technology roadmap. What you will do: Design, prototype, and implement OSvC customizations, integrations, and enhancements to improve agent productivity and customer experience. Develop and maintain OSvC features such as custom workspaces, workflows, agent scripting, custom objects, and analytics. Work with Oracle Service Cloud Browser User Interface (BUI) using JavaScript, HTML, and CSS to create seamless user experiences. Manage system configurations, automate business processes, and ensure OSvC aligns with evolving business requirements. Demonstrate up-to-date knowledge of software engineering technologies and apply this to the development lifecycle for Wal-Mart's CRM software. Implement solutions that will help walmart.com shoppers using knowledge of Java/J2EE and data structures. Work on the engineering design, development, unit testing, integration testing, release activities, and production support of Walmart.com applications. Build backend services using technologies including Java, J2EE, Spring, Hibernate, JDBC, REST Services, Apache CXF, Apache Camel, Apache Maven, Kafka, Cloud based application development, TestNg, Mockito, SOA, and GitHub. Build robust, scalable and maintainable applications. Build, deploy, and conduct continuous integration of processes to move software code and configurations from local development environments to QA and Production environments. Provide technical support for any production issues where engineering help is required. Provide technical support for troubleshooting and investigations pertaining to the supply chain software systems. Follow/lead team standards for engineering excellence and operational excellence. Collaborate with other peers and teams to deliver feature enhancements. What you will bring: Bachelors or Masters degree in Computer Science or related technical field. 3+ years of hands-on experience with Oracle Service Cloud (OSvC/RightNow), including BUI development, custom objects, workflows, rules, analytics, Proficiency with web technologies: JavaScript, HTML, CSS, and RESTful API development. Strong development experience in Java, or a strong willingness to learn and work on Java-based distributed systems. Familiarity with CI/CD tools like Jenkins, container orchestration using Kubernetes, and infrastructure as code tools such as Terraform. Experience designing and testing RDBMS and NoSQL databases. Experience designing scalable microservices. Experience testing and troubleshooting packets and HTTP/S traffic using Wireshark and Charles. Experience providing release support and monitoring system health using Kubernetes. Experience monitoring logs and errors for troubleshooting using Splunk. Experience documenting and maintaining Confluence pages. Knowledge of event-driven architectures using Apache Kafka. Experience maintaining code using Git and GitHub. Experience publishing and managing dependencies using Maven. Exposure to cloud platforms such as Azure or Google Cloud Platform (GCP). Strong knowledge of complex software design, distributed system design, design patterns, data structures, and algorithms. Excellent technical debugging and production support skills. Additional Qualifications: Large scale distributed systems experience, including scalability and fault tolerance. Exposure to cloud infrastructure, such as Open Stack, Azure, GCP, or AWS A continuous drive to explore, improve, enhance, automate and optimize systems and tools. Exposure to information retrieval, statistics, and machine learning. Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Minimum Qualifications... Minimum Qualifications:Option 1: Bachelors degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 2years experience in software engineering or related area at a technology, retail, or data-driven company. Option 2: 4 years experience in software engineering or related area at a technology, retail, or data-driven company. Preferred Qualifications... Certification in Security+, Network+, GISF, GSEC, CISSP, or CCSP, Master s degree in Computer Science, Information Technology, Engineering, Information Systems, Cybersecurity, or related area
