Job
Description
In this role as a Software Developer II - ServiceNow at S&P Global, you will be a pivotal member of the ServiceNow team responsible for driving innovation and enhancing end-user experience across the organization. The team values effective communication, proactive problem-solving, and a global mindset to deliver transformational solutions that modernize the work environment and increase productivity. **Responsibilities and Impact:** - Play a critical role in driving the strategic direction and continual development of the ServiceNow platform. - Collaborate with various stakeholders including ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders. - Support the maturation of the ServiceNow platform by leveraging expertise in ITSM processes and mature implementations. - Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute regular and transformative updates. - Assist in major project initiatives, enhancements, analysis, and provide day-to-day support. - Adopt an agile approach to adapt to changing business needs and requirements. - Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities globally. - Report to the ServiceNow Platform Lead and play a crucial role in evolving ServiceNow offerings. - Provide scalable development/configuration recommendations that meet business requirements. - Support automated processes within ServiceNow to facilitate efficient business processes. - Work within Agile methodologies to ensure efficient project execution. - Integrate with and support QA automation team activities to ensure quality deliverables. - Partner with the UX team to drive improvements to the overall user experience. - Stay updated on developments in the ServiceNow platform and best practices. - Create resilient processes and applications dependent on external APIs. - Write and evaluate technical and functional requirements for comprehensive project documentation. **What We're Looking For:** **Basic Required Qualifications:** - Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience. - 3-6 years' experience in ServiceNow configuration, development, and management. - Hands-on experience launching and managing multiple ITSM services. - Strong ServiceNow development and scripting skills, particularly in JavaScript. - Experience with custom layouts using AngularJS. - Ability to work independently and collaboratively in a cross-functional team. - Excellent problem-solving skills and attention to detail. - Experience in integrating third-party applications with ServiceNow. - Familiarity with Agile development methodologies. **Additional Preferred Qualifications:** - Experience with ServiceNow upgrades or worked on ITSM and SRM modules. - Good communication skills with the ability to articulate challenges and blockers. - Certifications like ITIL or CIS-ITSM will be a plus point. In conclusion, at S&P Global, you will have the opportunity to work in a dynamic environment where you can make a significant impact by contributing to the evolution and modernization of the ServiceNow platform to enhance end-user productivity globally. In this role as a Software Developer II - ServiceNow at S&P Global, you will be a pivotal member of the ServiceNow team responsible for driving innovation and enhancing end-user experience across the organization. The team values effective communication, proactive problem-solving, and a global mindset to deliver transformational solutions that modernize the work environment and increase productivity. **Responsibilities and Impact:** - Play a critical role in driving the strategic direction and continual development of the ServiceNow platform. - Collaborate with various stakeholders including ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders. - Support the maturation of the ServiceNow platform by leveraging expertise in ITSM processes and mature implementations. - Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute regular and transformative updates. - Assist in major project initiatives, enhancements, analysis, and provide day-to-day support. - Adopt an agile approach to adapt to changing business needs and requirements. - Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities globally. - Report to the ServiceNow Platform Lead and play a crucial role in evolving ServiceNow offerings. - Provide scalable development/configuration recommendations that meet business requirements. - Support automated processes within ServiceNow to facilitate efficient business processes. - Work within Agile methodologies to ensure efficient project execution. - Integrate with and support QA automation team activities to ensure quality deliver
