Social Media Executive

Company: MeskoHire – Hiring for a Leading Client
Job Location: Turbhe, Navi Mumbai, Maharashtra
Job Type: Full-Time | Permanent
Experience Required: Minimum 6 Months
Salary: ₹28,000 – ₹30,000 In-Hand Per Month
Work Mode: Work From Office
Industry: Customer Service / BPO / Online Reputation Management

Job Overview

We are hiring experienced Social Media Executives / ORM Executives for a leading client in Turbhe, Navi Mumbai.

The ideal candidate should have at least 6 months of experience in Online Reputation Management (ORM), Social Media Customer Support, Customer Experience or Escalation Management.

The candidate will be responsible for managing customer queries, complaints, comments, direct messages and escalations across various social media platforms. Strong English communication, professional writing skills and the ability to handle sensitive customer issues are essential for this role.

If you have experience handling customer interactions on Facebook, Instagram, X (Twitter) or other digital platforms, this is an excellent opportunity to grow your career in ORM and customer experience management.

Key Responsibilities

• Handle customer queries, complaints and feedback through social media and digital communication channels.
• Manage customer interactions across Facebook, Instagram, X (Twitter) and other online platforms.
• Monitor social media comments, direct messages, reviews and customer complaints.
• Respond to customer queries professionally with accurate and well-drafted responses.
• Handle customer escalations and resolve complaints within defined timelines.
• Manage negative customer feedback while maintaining the company's online brand reputation.
• Coordinate with internal departments to resolve complex customer concerns.
• Maintain records of customer interactions, complaints and escalation cases.
• Ensure timely follow-ups and maintain high customer satisfaction.
• Follow company guidelines and ORM response protocols.

Mandatory Requirements

• Minimum 6 months of experience in ORM, Social Media Customer Support or Escalation Management.
• Hands-on experience handling customer queries and complaints on social media platforms.
• Excellent English communication skills (verbal and written).
• Strong email drafting and professional response-writing skills.
• Knowledge of complaint resolution and escalation management.
• Ability to handle negative feedback and difficult customers professionally.
• Good typing speed and attention to detail.

Preferred Skills

• Experience with Facebook, Instagram, X (Twitter) and other social media platforms.
• Previous experience in a BPO, customer experience or digital customer support process.
• Knowledge of online reputation management tools and social listening.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced customer support environment.

Job DetailsParticularsDetailsPositionORM / Social Media ExecutiveExperience6 Months or AboveSalary₹28,000 – ₹30,000 In-HandLocationTurbhe, Navi MumbaiEmployment TypeFull-TimeWork ModeWork From OfficeIndustryCustomer Support / BPOWho Should Apply?

Candidates currently working as:

• ORM Executive
• Social Media Executive (Customer Support)
• Social Media Customer Care Executive
• Customer Support Executive – Social Media
• Escalation Management Executive
• Online Reputation Management Executive

Important: This is not a social media marketing or content creation position. Candidates must have prior experience in ORM, social media customer support or customer escalation handling.

Pay: ₹25,000.00 - ₹36,000.00 per month

Benefits:

• Paid sick time

Work Location: In person