Snowflake Lead Developer

As a Production Specialist at Wipro Limited, your role is crucial in supporting process delivery by overseeing daily performance, resolving technical escalations, and developing technical capability within the team. - Review daily transactions and performance parameters to ensure smooth process delivery - Support the team in improving performance by providing technical support and process guidance - Record and track all queries received, documenting successful and unsuccessful resolutions - Ensure adherence to standard processes and procedures for resolving client queries within defined SLAs - Develop team members" understanding of processes/products for better client interaction and issue troubleshooting - Analyze call logs to identify trends and prevent future problems - Handle technical escalations through effective diagnosis and troubleshooting of client queries - Manage and resolve technical roadblocks/escalations as per SLA and quality requirements - Escalate unresolved issues timely to the appropriate channels - Provide product support and resolution in a user-friendly, professional manner - Offer alternative solutions to retain customers and clients" business - Mentor and guide Production Specialists to improve technical knowledge - Conduct trainings (Triages) within products to bridge skill gaps - Stay updated with product features, changes, and updates through relevant trainings - Identify common problems and recommend resolutions to the team - Participate in self-learning opportunities to update job knowledge Qualifications Required: - Mandatory Skill: Snowflake - Experience: 5-8 years Wipro Limited is a leading technology services and consulting company dedicated to building innovative solutions for clients" digital transformation needs. With a vast workforce and global presence, we are committed to helping our customers, colleagues, and communities thrive in an ever-changing world. Join us at Wipro to be part of a business powered by purpose and reinvention, where your ambitions can be realized. Applications from people with disabilities are explicitly welcome.,