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Customer Success Manager -Small Medium Business FL Eyeglobal

4.0 - 9.0 years

7 - 15 Lacs

pune

Work from Office

As a Customer Success Manager, you will be responsible for: Work with a small team of CSMs to service a shared portfolio of Flosums SMB-level clients Provide onboarding, enablement, and ongoing technical assistance to support self-setup customers Proactively track and demonstrate the value and ROI achieved by adopting Flosum products, features, and best practices. Provide ongoing value through one-to-many strategies such as webinars, office hours, meetings, training sessions, newsletters, and other regular communications. Encouraging and driving the adoption of new features and enhancements Manage Customer Lifecycle, Escalations, and Touchpoints throughout a customers journey Gather product ...

Posted 3 months ago

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