Customer Success Manager -Small Medium Business FL Eyeglobal

4.0 - 9.0 years

7 - 15 Lacs

pune

Work from Office

As a Customer Success Manager, you will be responsible for: Work with a small team of CSMs to service a shared portfolio of Flosums SMB-level clients Provide onboarding, enablement, and ongoing technical assistance to support self-setup customers Proactively track and demonstrate the value and ROI achieved by adopting Flosum products, features, and best practices. Provide ongoing value through one-to-many strategies such as webinars, office hours, meetings, training sessions, newsletters, and other regular communications. Encouraging and driving the adoption of new features and enhancements Manage Customer Lifecycle, Escalations, and Touchpoints throughout a customers journey Gather product feedback and recommendations from customers Provide DevOps industry thought leadership and connect customers to evangelize our platforms Draft client-facing documentation, including support articles, FAQ’s, and release notes, and be part of regular customer webinars Document and categorize all client interactions Qualifications: Three to Five years of experience with software development life cycles and DevOps Deep technical knowledge of Salesforce architecture and administration, Salesforce certifications preferred Experience customizing, testing, and deploying Salesforce changes Ability to communicate with customer technical team members about DevOps Processes Experience managing a shared pool of SMB-level clients Proven ability to translate technical complexities into understandable terms for non-technical audiences. Ability to translate technical insights into actionable recommendations. You love building relationships, solving problems, having exceptional communication skills, and being committed to our customers' success. Highly organized, positive “can do” attitude, and a natural problem solver. Strong ability to multitask in a fast-moving and highly collaborative environment. Located in Pune, India, able to work US Eastern Time zone hours. Bonus Points for: Salesforce platform support or Salesforce development Previous experience with DevOps Solutions Project or product management background Process design and documentation experience

Posted 5 days ago

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