Conduct regular call monitoring and evaluations for agents to assess quality, compliance, and service standards Provide feedback and coaching to agents on call performance, including areas for improvement Analyze call trends and data to identify opportunities for process enhancements Ensure all customer interactions comply with banking regulations and internal policies Collaborate with management to develop training materials and quality improvement strategies Generate reports on key performance indicators KPIs such as first call resolution, customer satisfaction, and agent performance Assist in identifying root causes for service issues and recommend corrective actions Support process improvement initiatives to optimize customer service delivery

This role is responsible for understanding functional requirements, test cases execute test cases, log retest defects. Overall responsible for testing the application modules assigned and ensure quality test deliverables. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Understand the application functionalities requirements Understand Test Scenarios, Test cases request Test Data as needed Execute Test cases, log retest defects. Report testing status Adhere to SLK and Project related processes, Security guidelines, process related activities etc Participate in all the LD mandatory trainings of 6 days minimum per year. EDUCATION QUALIFICATION BE/B.Tech/ME/M.Tech/MCA/MSc Trained in Testing (preferably) MINIMUM EXPERIENCE REQUIRED None. Trained in Testing (preferably) DOMAIN/ FUNCTIONAL SKILLS Testing Principles, HP QC knowledge is desirable.

. BASIC INFORMATION ON THE POSITION Position Name Trainee - ESGC Mandatory/Required Skills Location Location Mandatory/Required Skills PURPOSE OF THE ROLE To ensure Enterprise Risk management framework and Information Security Management System are effectively implemented in line with the business objectives KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Extend support to Implement customer specific information security / enterprise risk related requirements 2. Coordinate and communicate with internal customers to ensure compliance of security / risk guidelines 3. Conduct audit to ensure compliance with customer risk / security requirements 4. Contribute towards customer audits ensuring successful completion 5. Participate in Customer calls when needed and understand customer expectations 6. Provide periodic updates on the implementation status 1. Document procedures and policies based on inputs provided 2. Support implement ISMS (Information Security Management System) framework. 3. Implement new security initiatives and improvements 4. Collect applicable measures and perform periodic analysis as per the measurement program 5. Provide updates periodically 6. Prepare Plan and conduct periodic internal audits 7. Track all internal/external audit findings to closure 8. Implement ERM and conduct risk based audit 9. Conduct surprise/ random audits and track findings to closure 10. Complete the assigned activities like Risk exception, reconciliation, VAPT, etc within the defined SLA 11. Participate in external audits by ensuring readiness of functions providing necessary support for successful completion 1. Understand, align with the goals, roles and responsibilities and provide updates about performance against the set goals 2. Train and mentor team members as appropriate 3. Upgrade competency (skills) in line with the current industry practices and business objectives EDUCATION QUALIFICATION BE/MBA ISO27001 lead auditor s certification CISA/ CISSP Certification (Preferred) PCI DSS Implementer certification MINIMUM EXPERIENCE REQUIRED 2-4 years relevant experience DOMAIN/ FUNCTIONAL SKILLS Knowledge of ISO27001 Standards ISO27005 Guidelines Knowledge of PCIDSS standard Knowledge of risk management (ISO31000) Understanding of organization s business and support processes Knowledge of IT Security, physical and environmental security and HR security controls Knowledge of regulatory requirements

. BASIC INFORMATION ON THE POSITION Position Name Team Leader - Software Mandatory/Required Skills Location Location Mandatory/Required Skills PURPOSE OF THE ROLE To develop / maintain a module as per the design Detailed design or Impact Analysis of a module KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Understand the customer expectations and perform Detailed design 2. Understanding requirements of the modules/components assigned in-line with the overall project scope. 3. Assisting Analyst Designer in Module Analysis Design. 4. Implementing/developing the code as per design. 5. Adherence to coding standards and guidelines 6. Ensure on-time quality delivery of allocated tasks 7. Compliance to SLK policies and procedures like Timesheet/Leaves management etc. 8. Assisting Analyst Designer in preparation of Integration Test Plan 9. Providing support during integration testing, system testing 10. Resolving any defects reported by peer reviews, independent verification and validation and testing. 11. Peer review 1. Quality of code as defined by the SLK Process and thus reduce re-work 2. Contribute to re-usable of code / components 1. Participate in Customer Calls 2. Provide Status reports as per defined timelines 1. Team Collaboration 2. Learning initiatives as per the plan 3. Guiding junior Developers and Developers in their role EDUCATION QUALIFICATION Engineering Graduate / BSc in Computer Science / Information Science or Equivalent MINIMUM EXPERIENCE REQUIRED 3 to 5 Yrs of IT experience in Development. DOMAIN/ FUNCTIONAL SKILLS SDLC understanding Engineering Concepts (Design and Programming) Design concepts and associated tools Programming languages and associated tools Development process and associated tools MS Office (word, Excel, Power point, visio, etc)skills

. BASIC INFORMATION ON THE POSITION Position Name Engineer - Software Mandatory/Required Skills Location Location Mandatory/Required Skills PURPOSE OF THE ROLE To develop / maintain a module as per the design Detailed design or Impact Analysis of a module KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Understand the customer expectations and perform Detailed design 2. Understanding requirements of the modules/components assigned in-line with the overall project scope. 3. Assisting Analyst Designer in Module Analysis Design. 4. Implementing/developing the code as per design. 5. Adherence to coding standards and guidelines 6. Ensure on-time quality delivery of allocated tasks 7. Compliance to SLK policies and procedures like Timesheet/Leaves management etc. 8. Assisting Analyst Designer in preparation of Integration Test Plan 9. Providing support during integration testing, system testing 10. Resolving any defects reported by peer reviews, independent verification and validation and testing. 11. Peer review 1. Quality of code as defined by the SLK Process and thus reduce re-work 2. Contribute to re-usable of code / components 1. Participate in Customer Calls 2. Provide Status reports as per defined timelines 1. Team Collaboration 2. Learning initiatives as per the plan 3. Guiding junior Developers and Developers in their role EDUCATION QUALIFICATION Engineering Graduate / BSc in Computer Science / Information Science or Equivalent MINIMUM EXPERIENCE REQUIRED 3 to 5 Yrs of IT experience in Development. DOMAIN/ FUNCTIONAL SKILLS SDLC understanding Engineering Concepts (Design and Programming) Design concepts and associated tools Programming languages and associated tools Development process and associated tools MS Office (word, Excel, Power point, visio, etc)skills

SLK Software Services Private Limited is looking for Architect - Intelligent Infrastructure Services to join our dynamic team and embark on a rewarding career journey Design smart, scalable IT infrastructure solutions Align architecture with business strategy Evaluate and implement emerging technologies Guide teams in infrastructure modernization

1. Understanding business needs and ensuring that processes are aligned and compliant 2. Managing the R2R process 3. Ensuring service level agreements are met 4. Ensure Monthly/Quaterly/Yearly close process is completed in accurate and timely manner 5. Reviewing financial statements for obvious errors, omissions, or inconsistencies 6. Managing preparation of all statutory compliance documentation 7. Engaging with the finance controller on potential issues concerning compliance requirements providing statutory and tax audit support 8. Overseeing improvement projects, including automations, simplifications and enhanced controls. 9. Ensure Quality met as per SLA

The Business Analyst is responsible for analyzing business processes, identifying areas for improvement, and documenting requirements for software development or process changes. This includes working closely with stakeholders to understand their needs, conducting research and analysis, and creating detailed documentation to guide the development team or other relevant parties. Responsibilities Requirements Elicitation Gather and document business requirements through various methods, such as interviews, workshops, and document analysis. Process Analysis Analyze current business processes, identify bottlenecks and inefficiencies, and recommend improvements. Requirements Documentation Create clear and concise documentation of business requirements, including user stories, use cases, process flows, and data models.

. BASIC INFORMATION ON THE POSITION Position Name Architect Mandatory/Required Skills & Location Location Mandatory/Required Skills PURPOSE OF THE ROLE Senior Consultant implements a business cycle in a ERP package like OrderToCash, ProcureToPay etc. Senior Consultant will be responsible for collecting requirements, analyzing and implementing optimum solution. Ensures industry best practices are followed for implementing selected ERP. Assists consultants in understand business requirements. Co-ordinates with different tracks to ensure there are no disconnects in the business flows being implemented. Trains end users in using ERP and business flows implemented in ERP KEY RESPONSIBILITIES AND ACCOUNTABILITIES Participate in requirement workshops. Ensures business requirements are captured with no ambiguity for a business flow, map to ERP functionality, identify gaps, provide/review resolution to gaps, train end users Configure ERP system, conduct conference room pilots, plan business cutover, participate in integration, assist in user acceptance testing and production cut over activities. Conduct feasibility Study/Discovery for the requirements raised by customer Review and validate Solutions provided by consultants Ensure compliance of self to organizational policies and processes Mentor and Coach teams in functional aspects of ERP modules EDUCATION QUALIFICATION Degree B.E\B.Tech\M.Tech\MCA\M.Sc. Module specific certifications if available MINIMUM EXPERIENCE REQUIRED Overall (in years) 6 - 8 years Relevant (in years) 3 - 5 years DOMAIN/ FUNCTIONAL SKILLS Domain understanding - Manufacturing, Distribution, Finance etc. ERP module specific configurations, features, options Technical basics - SQL

SLK Software Services Private Limited is looking for Consultant to join our dynamic team and embark on a rewarding career journey Analyze business requirements and industry trends Provide expert advice to optimize operations Develop and implement strategic solutions Support clients in achieving business goals

1. Monitor real time queues and identify high risk transactions within the business portfolio. 2. Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, Floating, Kiting fraud and similar other risks. 3. Identify fraudulent transactions and Hold or Acquit the transaction based on fraud analysis 4. Resolve queued transactions within the service level agreements to reduce potential revenue losses. 5. Interact with banks and customers to validate information and to confirm or cancel authorizations

. BASIC INFORMATION ON THE POSITION Position Name Senior Engineer - Software Mandatory/Required Skills & Location Location Mandatory/Required Skills PURPOSE OF THE ROLE Provide Analysis & Design model (High Level Design) / Architecture and a direction for a project Own Analysis & Design model (HLD) or architecture of a project Ensure quality of technical deliverables of a project KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1. Interact with business and technical stakeholders to understand requirements, challenges and expectations 2. Understand the customer and end user requirement (both explicit and implicit) 3. Ensure quality of deliverables to the satisfaction of the customer and end user expectation 4. Support functional requirements gathering. 5. Ensure all the non-functional requirement is captured 1. Understanding requirements of the project in-line with the overall project scope 2. Develop & own Architect / High Level design. Ensure and own high quality technical deliverables 3. Work with Analyst & designer / Senior developers to ensure detailed design is as per architecture, standards and meets all the requirement (Implicit and explicit) 4. Work with developer to ensure implementation / development of code as per the design & standards and meets requirement (implicit and explicit) 5. Assist PO / Architect in developing detailed project plan 6. Assist Project Lead for the successful execution of the project (estimation, dependency identification, reviews, customer satisfaction, etc) 7. Adherence to standards and guidelines 8. Peer reviews 9. Ensure on-time delivery of allocated tasks 10. Support during software deployment and post go-live activities 11. Root cause analysis & corrective measures on defects / issues identified 1. Contribute to Organizational knowledge base thus bringing in reusability and reducing operational cost 2. Quality of deliverables as defined by the SLK Process and thus reduce re-work 3. Contribute to re-usable of code / components 1. To guide / mentor Analyst & Designer and development team to perform their job efficiently 2. Conducting reviews with team members on the work assigned and resolve if there are any issues / concerns on the deliverables. 3. Help Project owner in identifying and allocating right resources, considering the project needs , skill set and aptitude of the resources 4. Team Collaboration 5. Learning initiatives as per the plan 1. Explore new technology trends and apply in appropriate scenarios to deliver value to team, customer and Organization 2. Be appraised about trends in technology / domain related solution EDUCATION QUALIFICATION Engineering Graduate / BSc in Computer Science / Information Science or Equivalent MINIMUM EXPERIENCE REQUIRED 8 to 10 Yrs of IT experience in Development. DOMAIN/ FUNCTIONAL SKILLS SDLC understanding Engineering Concepts (Design and Programming) Design concepts and associated tools Programming languages and associated tools Development process and associated tools MS Office (word, Excel, Power point, visio, etc)skills

BASIC INFORMATION ON THE POSITION Position Name Manager - Testing Location [[location_obj]] Mandatory/Required Skills & Location PURPOSE OF THE ROLE The Test Manager manages E2E delivery of Testing projects (single or multiple) and is responsible for Test strategy, planning, estimation, testing deliverables, customer communication, Status reporting, internal stakeholder management and Team management. He/She is also responsible for driving transformation solutions to new/existing customers and be involved in pre-sales activities. The role should ensure adherence to Org processes such as Timesheets, Knowledge Management, Invoicing, PMS etc. He/She needs to drive innovation (ideas, automation, tools, accelerators etc.) & optimization initiatives within the testing team. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Ensure realization of existing revenue Maintain Gross Margin (Resource Utilization, Team Pyramid, Onsite/Offsite ratio, etc.) as per the org goals Identify opportunities to grow business in existing portfolio Manage customers (Weekly/Monthly meetings, Governance) Ensure CSAT/PSAT as per organization standards and goal Build trust by delivering projects within budget and on-time Ensure project delivery as per agreed timeline and quality Prepare and Track project plan and conduct task estimation and resource allocation. Review Key Test Deliverables and artifacts produced by the team and ensures they meet organisational standards. Ensure compliance of self and team to organizational policies and processes. Drive idea generation initiatives for improvements (Testing, Organization processes etc.), development of accelerator/tools/macros Implementation of Org initiative (process improvement, automation etc.) Participate/present in conferences and seminars Identify training needs of the team and ensure completion of mandatory trainings of the team Effectively Manage Teams & Keep healthy work environment. Identify capable / skilled resources from next level, Mentor and coach them to take up higher responsibilities/deliverables EDUCATION QUALIFICATION Degree B.E\B.Tech\M.Tech\MCA\M.Sc Certifications (if any) PMP (Good to have), Test Management (Good to have) MINIMUM EXPERIENCE REQUIRED Overall (in years) 10+ years Relevant (in years) 4+ years DOMAIN/ FUNCTIONAL SKILLS Test Management, Test Strategy/Planning, Test Tools, Automation, Specialized Testing, TDM/TEM, Process Knowledge, Customer Management, Team Management & Project Management, Communication, Presentation Financial knowledge (billing,budgeting, P&L analysis, invoicing), Pre-Sales Banking/M&SC Domain Knowledge

SLK Software Services Private Limited is looking for Senior Manager - Finance to join our dynamic team and embark on a rewarding career journey As a Senior Manager in Finance, your role is to oversee and manage various financial functions within an organization You are responsible for guiding financial decisions, developing financial strategies, and ensuring the financial health of the company Here are some key responsibilities and tasks typically associated with the role of a Senior Manager in FinanceFinancial Planning and Analysis You will be involved in creating and implementing financial plans and budgets, forecasting future financial performance, and analyzing financial data to provide insights and recommendations to senior leadership Financial Reporting You will oversee the preparation and presentation of financial reports, including balance sheets, income statements, and cash flow statements You will ensure that these reports comply with relevant accounting standards and regulations Risk Management You will identify and assess financial risks faced by the organization and develop strategies to mitigate those risks This includes monitoring market trends, evaluating investment opportunities, and managing currency and interest rate exposures Budgeting and Cost Control You will work closely with department heads and managers to develop annual budgets and monitor actual spending against budgeted targets You will also implement cost control measures to optimize the allocation of resources Financial Operations You will oversee day-to-day financial operations, such as accounts receivable and payable, payroll, and general ledger activities You will ensure that financial transactions are accurately recorded, and internal controls are in place Compliance and Audit You will work with internal and external auditors to ensure compliance with financial regulations and standards You will also implement and maintain robust internal controls to safeguard the company's assets Strategic Financial Decision-making As a senior finance leader, you will contribute to strategic decision-making processes by providing financial analysis, evaluating investment opportunities, and assessing the financial implications of business initiatives Team Leadership You will manage and mentor a team of finance professionals, providing guidance, coaching, and performance evaluations You will foster a collaborative and high-performing finance team

SLK Software Services Private Limited is looking for Team Leader - Intelligent Infrastructure Services to join our dynamic team and embark on a rewarding career journey Manage team delivering infrastructure monitoring and ops Plan capacity, ensure uptime, and lead incident response Mentor team members and track project milestones Report performance metrics and service KPIs

1. Understanding business needs and ensuring that processes are aligned and compliant2. Managing the R2R process3. Ensuring service level agreements are met4. Ensure Monthly/Quaterly/Yearly close process is completed in accurate and timely manner5. Reviewing financial statements for obvious errors, omissions, or inconsistencies6. Managing preparation of all statutory compliance documentation7. Engaging with the finance controller on potential issues concerning compliance requirementsproviding statutory and tax audit support8. Overseeing improvement projects, including automations, simplifications and enhanced controls.9. Ensure Quality met as per SLA

1. Understanding business needs and ensuring that processes are aligned and compliant2. Managing the R2R process3. Ensuring service level agreements are met4. Ensure Monthly/Quaterly/Yearly close process is completed in accurate and timely manner5. Reviewing financial statements for obvious errors, omissions, or inconsistencies6. Managing preparation of all statutory compliance documentation7. Engaging with the finance controller on potential issues concerning compliance requirementsproviding statutory and tax audit support8. Overseeing improvement projects, including automations, simplifications and enhanced controls.9. Ensure Quality met as per SLA

. BASIC INFORMATION ON THE POSITION Position Name Business Analyst Mandatory/Required Skills & Location Location Mandatory/Required Skills PURPOSE OF THE ROLE The purpose of this role is to work independently with customers to understand the customer business model, needs / requirements and translate them into software requirements document which would be used by IT Design & Development teams for solutioning, provide functional support & clarifications to QA and technical teams throughout the project life cycle, assist the Business teams during User Acceptance Testing and involve in post production support & verifications. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Understand Business needs and elicit and document requirements Review with stakeholders and achieve agreement on requirements Achieve consensus on business needs, usability, performance and feasibility. For internal customers being supported i) Develop and maintain knowledge & learning. ii) Proliferate offerings to sales team iii) Advise QA and Development teams on troubleshooting analysis Follow standard documentation processes, focusing on objectives of the customer, development and QA. Develop artefacts through case studies, white papers and lessons learnt. Feasibility analysis on prospective business Support project planning and status reporting. Sharing of knowledge and learning amongst peers. EDUCATION QUALIFICATION Degree B.E Certifications (if any) Optional MINIMUM EXPERIENCE REQUIRED Overall (in years) 5+ years Relevant (in years) 3+ years DOMAIN/ FUNCTIONAL SKILLS Analytical skills, problem solving skills Strong BFSI domain knowledge Stakeholder management, communication skills, learning oriented, consensus building BA tools and techniques

Chaithra G Replacement 3 to 5 years of experience in Oracle Configurator Developer and related areas. Worked on Configurator Extension extensively. Understand inventory & BOM set ups, impact on other modules. Hands on Unit testing & end end order to cash cycle testing. Knowledge of Oracle Inventory, BOM and Order Management is required. Hands on experience in developing Configurator models along with Configurator rules Understanding customer requirement and documenting functional and technical design Knowledge on Configure to order and order to cash cycles Candidate must possess Good Communication skills as they have client interaction. Good inter personal skills and a team player.

. BASIC INFORMATION ON THE POSITION Position Name Team Leader - Testing Mandatory/Required Skills Location Location Mandatory/Required Skills PURPOSE OF THE ROLE Test Lead handles end to end testing project/program and is responsible for all phases of the STLC cycle including test strategy/planning, estimation, test design, testing and release/ support of project/program. He/She is responsible for leading, tracking progress, mentoring the testing team and ensuring that the team adheres to testing process standards, procedures and goals. Test Lead is also responsible for implementing key automation (increasing automation coverage) process optimization initiatives in the project/program KEY RESPONSIBILITIES AND ACCOUNTABILITIES Understand and analyse project requirements and business expectations Conduct status update calls and manage customer escalations/query resolution, chair the DRB and Defect Management meetings. Coordinate with various stakeholders for smooth operations Create Test Strategy/Plan, Test Estimations Resource Allocations. Track the progress Report Status Create and review Test scenarios Test Cases, Execute Test cases, Create execute automated scripts. Review the outputs/test assets produced by the team and ensures they meet quality standards Ensure complaince of self and team to organizational policies and processes Develop ideas for improvements (Testing, Organization processes etc.) or create accelerator/tools/utilities to improve productivity. Ensure project cost savings by efficient utilisation of resources in the team Identify training needs of the team and ensure completion of mandatory trainings of the team Work allocation, Team Management Meetings Mentor and coach the team to ensure succesful completion of the project EDUCATION QUALIFICATION Degree B.E\B.Tech\M.Tech\MCA\M.Sc Certifications (if any) ISTQB MINIMUM EXPERIENCE REQUIRED Overall (in years) 6+ years Relevant (in years) 2+ years DOMAIN/ FUNCTIONAL SKILLS Test Strategy/Planning, Test Management, Test Concepts, Tools, Automation BFSI/MSC Domain Analytical skills, Logical Reasoning