We are looking for a proactive and detail-oriented Back Office Executive to manage order processing, customer coordination, and administrative support. Key Responsibilities: Resolve all delivery-related issues and proactively prevent RTOs. Confirm COD orders via phone and address any customer concerns before dispatch. Process daily orders using the Shipway order panel, including discreet shipping adjustments. Maintain and update the daily sales record in the specified format. Track, follow up, and convert sales inquiries and failed orders. Verify and report courier/vendor bills, resolving discrepancies or disputes. Handle customer queries and direct them to appropriate channels. Collect feedback and reviews from customers.

Please note: Our company deals in over-the-counter (OTC) urological medical devices and adult wellness products, including sexually oriented items. These are supplied to doctors (Uro-Andrologists) and directly to patients across India. Candidates applying for this role should be comfortable working in a professional setting that involves handling, coordinating, and discussing such products. Discretion, maturity, and a non-judgmental attitude are essential for this position. We are looking for a proactive and detail-oriented Back Office Executive to manage order processing, customer coordination, and administrative support. Key Responsibilities: Resolve all delivery-related issues and proactively prevent RTOs. Confirm COD orders via phone and address any customer concerns before dispatch. Process daily orders using the Shipway order panel, including discreet shipping adjustments. Maintain and update the daily sales record in the specified format. Track, follow up, and convert sales inquiries and failed orders. Verify and report courier/vendor bills, resolving discrepancies or disputes. Handle customer queries and direct them to appropriate channels. Collect feedback and reviews from customers.