Manage the cash counter efficiently Candidate should be presentable Handle billing operations with accuracy Responsible for opening & closing of cash counter Prepare and maintain daily cash reports Ensure smooth and secure financial transactions Assist with customer inquiries related to payments ✅ Requirements: Minimum 6 months of experience in a cashier/billing role Strong attention to detail and numerical skills Knowledge of report generation and basic cash reports Good communication and customer service skills Ability to work in a fast-paced environment

Job Summary: We are looking for an enthusiastic and customer-oriented Customer Support Representative to join our team at PUNO. The ideal candidate will ensure visitors have a memorable experience by addressing their queries, assisting them in gameplay, promoting offerings, and maintaining a safe and engaging environment in our game zone and trampoline park. Key Responsibilities: Greet and interact with visitors to provide a warm and welcoming experience. Address customer queries related to games, activities, and facilities promptly and professionally. Assist visitors in understanding and participating in games and activities. Promote and cross-sell games, packages, and other offerings to maximize customer engagement. Ensure customer safety by monitoring trampoline park activities and enforcing safety guidelines. Provide information about rules, safety instructions, and game mechanics to visitors. Handle minor troubleshooting for games and escalate technical issues as needed. Maintain a clean, organized, and safe environment for customers. Gather feedback from customers to continuously improve service delivery.

Key Responsibilities: Electrical Maintenance: Perform regular inspections, maintenance, and repairs on all electrical systems, including lighting, wiring, switches, and circuit breakers. Troubleshooting & Repairs: Quickly diagnose and resolve electrical issues, ensuring minimal disruption to operations and maintaining safety standards. Preventive Maintenance: Develop and adhere to preventive maintenance schedules for electrical systems and equipment to prevent future issues and ensure longevity. Facility Maintenance Support: Assist with general facility maintenance tasks such as plumbing, HVAC,UPS, Fire Fighting System and minor carpentry work when necessary. Safety Compliance: Ensure that all electrical work complies with local regulations and safety standards, maintaining a safe working environment. Inventory Management: Manage and maintain an inventory of electrical tools, supplies, and spare parts, ensuring availability for necessary repairs. Documentation: Keep accurate and up-to-date records of all maintenance activities, including inspections, repairs, and preventive maintenance tasks. Qualifications: Education: ITI or Diploma in Electrical Engineering or a related field. Experience: Minimum of 2-3 years of experience in electrical maintenance, preferably in a commercial or industrial setting. Technical Skills: Strong knowledge of electrical systems, wiring, circuit breakers, and safety protocols. Ability to perform basic plumbing, HVAC, and carpentry work is an advantage. Problem-Solving: Excellent troubleshooting skills with the ability to work independently and efficiently resolve issues. Communication: Good communication skills and the ability to work collaboratively within a team.

Guest Experience & Service Excellence Ensure guests are warmly welcomed, attended to efficiently, and provided with upscale service throughout their visit, including managing check-ins, addressing complaints, and handling special guest needs, especially VIPs. Reservation & Front Desk Management Manage dining reservations, greet and direct guests, maintain guest records, answer phone calls, and respond to emails, ensuring smooth front desk operations and clear communication. Dining Room Supervision & Coordination Supervise dining staff to provide courteous and prompt service, inspect cleanliness and readiness of the dining area, and requisition supplies as needed to maintain service standards. Customer Engagement & Feedback Establish positive relationships with clients, seek regular feedback, respond to queries and complaints effectively, and work with staff and management to ensure high customer satisfaction. Communication & Compliance Coordinate with team members about bookings and client needs, promote services when appropriate, and ensure adherence to health, safety, security, and brand standards within the restaurant.

Handle complaints or special requests efficiently and courteously. Greet and seat guests professionally. Lead and coordinate waitstaff, stewards, and busboys. Take accurate food and beverage orders and relay them to the kitchen. Conduct briefings to ensure team readiness and knowledge of specials or events Maintain deep menu knowledge to enhance guest experience and sales. Ensure hygiene, safety, and service standards are met consistently. Monitor table settings, cleanliness, and ambiance.

Manage outbound field sales and inbound calls for individual, group, and corporate bookings Attend regular on-site or virtual meetings with clients to understand and close their event requirements Run targeted campaigns via emailers, WhatsApp blasts, and SMS using tools like Mailchimp, WATI, Zoho, etc. Build and maintain relationships with corporates, schools, event agencies, and walk-in clients Maintain proper lead tracking and pipeline management through CRM software Collaborate with marketing and operations teams to deliver client expectations smoothly Achieve weekly/monthly sales targets and prepare reports for management Minimum 2 years of experience in outbound/inbound sales