Job Description – Front Desk Executive Location: Shalom Backpackers Hostel Department: Front Office & Guest Services Reports To: Hostel Manager / Operations Head About Shalom Backpackers Shalom Backpackers is a boutique hostel brand across India, built for young travelers, explorers, and digital nomads. Our Udaipur hostel blends heritage charm with modern comfort, offering private rooms and dorms, community-driven experiences, and curated travel recommendations. We are not just a stay – we’re an experience, where culture meets community. Role Overview The Front Desk Executive is the face of Shalom Backpackers Udaipur, responsible for ensuring smooth operations at the reception, providing excellent guest service, managing reservations, and coordinating with multiple departments. This role demands strong communication, problem-solving, and multitasking skills to deliver memorable experiences while ensuring operational efficiency. Key Responsibilities1. Check-in / Check-out Operations Greet guests warmly on arrival and handle check-in/check-out efficiently. Verify guest ID documents and complete registration as per legal and hostel policies. Ensure billing accuracy, manage cash/UPI/card transactions, and maintain daily collection reports. Provide a clear hostel orientation (house rules, facilities, Wi-Fi, events, safety protocols). 2. Reservations, Occupancy & Cancellations Manage bookings across OTAs (Booking.com, Hostelworld, Airbnb, Goibibo/MMT, Agoda, etc.) and direct channels (website, calls, WhatsApp, walk-ins). Update availability, occupancy, and cancellations in the PMS (e.g., eZee Mint) in real time. Coordinate with revenue management to reduce overbookings and optimize occupancy. Handle no-shows and cancellations as per hostel policy while minimizing revenue leakage. 3. Guest Experience & Travel Concierge Act as a travel concierge: assist guests with local sightseeing, heritage tours, treks, adventure activities, food recommendations, and cultural experiences. Promote and upsell hostel-led experiences (events, F&B specials, merchandise, travel desk services). Engage with guests to build community through conversations, event participation, and social media moments. 4. Complaint Handling & Service Recovery Respond promptly and empathetically to guest complaints, queries, and requests. Log guest feedback and escalate unresolved issues to the Hostel Manager. Follow up on complaints to ensure guest satisfaction and prevent repeat issues. 5. Housekeeping & Maintenance Coordination Liaise with housekeeping to ensure dorms and private rooms are cleaned, sanitized, and guest-ready. Assign housekeeping tasks based on occupancy and guest checkouts. Monitor inventory of linen, toiletries, and supplies, raising requisitions when required. Report repairs/maintenance issues (plumbing, electrical, AC, Wi-Fi, furniture, etc.) to operations/maintenance team and follow up until resolved. 6. Reporting & Communication Prepare daily front office reports (occupancy, cancellations, payments, guest feedback). Maintain smooth communication with other departments – housekeeping, kitchen, events, and management. Share guest reviews from OTAs and direct platforms with management for brand reputation monitoring. Skills & Competencies Excellent communication skills in English & Hindi (knowledge of foreign languages is an advantage). Strong guest-handling, interpersonal, and conflict resolution skills. Tech-savvy: hands-on with PMS, OTA extranets, Google Workspace, and WhatsApp Business. Knowledge of Udaipur’s attractions, travel circuits, and backpacker culture. Ability to multitask and remain calm under pressure. Qualifications & Experience Minimum 1–2 years of experience in hospitality/front desk roles (hostel/hotel/guesthouse). Graduate/Diploma in Hospitality, Hotel Management, or Tourism preferred. Freshers with excellent communication and a passion for hospitality may be considered. Work Environment & Schedule Hostel-based role with rotational shifts (morning, evening, night). Requires weekend and holiday availability. High guest interaction with a multicultural community of travelers. What We Offer Competitive salary with incentives based on upselling and guest satisfaction. Accommodation and meals (as per hostel policy). Training in guest engagement, hostel tech systems, and revenue management. Growth opportunities within Shalom Backpackers’ expanding network. A fun, vibrant, and youthful workplace with global exposure. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Ability to commute/relocate: Rishikesh, Uttarakhand: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): Knowledge of housekeeping management Housekeeping Knowledge Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Location: Rishikesh, Uttarakhand (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Willingness to travel: 50% (Preferred) Work Location: In person
Job Description – Front Desk Executive Location: Shalom Backpackers Hostel Department: Front Office & Guest Services Reports To: Hostel Manager / Operations Head About Shalom Backpackers Shalom Backpackers is a boutique hostel brand across India, built for young travelers, explorers, and digital nomads. Our Udaipur hostel blends heritage charm with modern comfort, offering private rooms and dorms, community-driven experiences, and curated travel recommendations. We are not just a stay – we’re an experience, where culture meets community. Role Overview The Front Desk Executive is the face of Shalom Backpackers Udaipur, responsible for ensuring smooth operations at the reception, providing excellent guest service, managing reservations, and coordinating with multiple departments. This role demands strong communication, problem-solving, and multitasking skills to deliver memorable experiences while ensuring operational efficiency. Key Responsibilities1. Check-in / Check-out Operations Greet guests warmly on arrival and handle check-in/check-out efficiently. Verify guest ID documents and complete registration as per legal and hostel policies. Ensure billing accuracy, manage cash/UPI/card transactions, and maintain daily collection reports. Provide a clear hostel orientation (house rules, facilities, Wi-Fi, events, safety protocols). 2. Reservations, Occupancy & Cancellations Manage bookings across OTAs (Booking.com, Hostelworld, Airbnb, Goibibo/MMT, Agoda, etc.) and direct channels (website, calls, WhatsApp, walk-ins). Update availability, occupancy, and cancellations in the PMS (e.g., eZee Mint) in real time. Coordinate with revenue management to reduce overbookings and optimize occupancy. Handle no-shows and cancellations as per hostel policy while minimizing revenue leakage. 3. Guest Experience & Travel Concierge Act as a travel concierge: assist guests with local sightseeing, heritage tours, treks, adventure activities, food recommendations, and cultural experiences. Promote and upsell hostel-led experiences (events, F&B specials, merchandise, travel desk services). Engage with guests to build community through conversations, event participation, and social media moments. 4. Complaint Handling & Service Recovery Respond promptly and empathetically to guest complaints, queries, and requests. Log guest feedback and escalate unresolved issues to the Hostel Manager. Follow up on complaints to ensure guest satisfaction and prevent repeat issues. 5. Housekeeping & Maintenance Coordination Liaise with housekeeping to ensure dorms and private rooms are cleaned, sanitized, and guest-ready. Assign housekeeping tasks based on occupancy and guest checkouts. Monitor inventory of linen, toiletries, and supplies, raising requisitions when required. Report repairs/maintenance issues (plumbing, electrical, AC, Wi-Fi, furniture, etc.) to operations/maintenance team and follow up until resolved. 6. Reporting & Communication Prepare daily front office reports (occupancy, cancellations, payments, guest feedback). Maintain smooth communication with other departments – housekeeping, kitchen, events, and management. Share guest reviews from OTAs and direct platforms with management for brand reputation monitoring. Skills & Competencies Excellent communication skills in English & Hindi (knowledge of foreign languages is an advantage). Strong guest-handling, interpersonal, and conflict resolution skills. Tech-savvy: hands-on with PMS, OTA extranets, Google Workspace, and WhatsApp Business. Knowledge of Udaipur’s attractions, travel circuits, and backpacker culture. Ability to multitask and remain calm under pressure. Qualifications & Experience Minimum 1–2 years of experience in hospitality/front desk roles (hostel/hotel/guesthouse). Graduate/Diploma in Hospitality, Hotel Management, or Tourism preferred. Freshers with excellent communication and a passion for hospitality may be considered. Work Environment & Schedule Hostel-based role with rotational shifts (morning, evening, night). Requires weekend and holiday availability. High guest interaction with a multicultural community of travelers. What We Offer Competitive salary with incentives based on upselling and guest satisfaction. Accommodation and meals (as per hostel policy). Training in guest engagement, hostel tech systems, and revenue management. Growth opportunities within Shalom Backpackers’ expanding network. A fun, vibrant, and youthful workplace with global exposure. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Ability to commute/relocate: Rishikesh, Uttarakhand: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): Knowledge of housekeeping management Housekeeping Knowledge Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Location: Rishikesh, Uttarakhand (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Willingness to travel: 50% (Preferred) Work Location: In person
Job Description – Front Desk Executive Location: Shalom Backpackers Hostel Department: Front Office & Guest Services Reports To: Hostel Manager / Operations Head About Shalom Backpackers Shalom Backpackers is a boutique hostel brand across India, built for young travelers, explorers, and digital nomads. Our Udaipur hostel blends heritage charm with modern comfort, offering private rooms and dorms, community-driven experiences, and curated travel recommendations. We are not just a stay – we’re an experience, where culture meets community. Role Overview The Front Desk Executive is the face of Shalom Backpackers Udaipur, responsible for ensuring smooth operations at the reception, providing excellent guest service, managing reservations, and coordinating with multiple departments. This role demands strong communication, problem-solving, and multitasking skills to deliver memorable experiences while ensuring operational efficiency. Key Responsibilities1. Check-in / Check-out Operations Greet guests warmly on arrival and handle check-in/check-out efficiently. Verify guest ID documents and complete registration as per legal and hostel policies. Ensure billing accuracy, manage cash/UPI/card transactions, and maintain daily collection reports. Provide a clear hostel orientation (house rules, facilities, Wi-Fi, events, safety protocols). 2. Reservations, Occupancy & Cancellations Manage bookings across OTAs (Booking.com, Hostelworld, Airbnb, Goibibo/MMT, Agoda, etc.) and direct channels (website, calls, WhatsApp, walk-ins). Update availability, occupancy, and cancellations in the PMS (e.g., eZee Mint) in real time. Coordinate with revenue management to reduce overbookings and optimize occupancy. Handle no-shows and cancellations as per hostel policy while minimizing revenue leakage. 3. Guest Experience & Travel Concierge Act as a travel concierge: assist guests with local sightseeing, heritage tours, treks, adventure activities, food recommendations, and cultural experiences. Promote and upsell hostel-led experiences (events, F&B specials, merchandise, travel desk services). Engage with guests to build community through conversations, event participation, and social media moments. 4. Complaint Handling & Service Recovery Respond promptly and empathetically to guest complaints, queries, and requests. Log guest feedback and escalate unresolved issues to the Hostel Manager. Follow up on complaints to ensure guest satisfaction and prevent repeat issues. 5. Housekeeping & Maintenance Coordination Liaise with housekeeping to ensure dorms and private rooms are cleaned, sanitized, and guest-ready. Assign housekeeping tasks based on occupancy and guest checkouts. Monitor inventory of linen, toiletries, and supplies, raising requisitions when required. Report repairs/maintenance issues (plumbing, electrical, AC, Wi-Fi, furniture, etc.) to operations/maintenance team and follow up until resolved. 6. Reporting & Communication Prepare daily front office reports (occupancy, cancellations, payments, guest feedback). Maintain smooth communication with other departments – housekeeping, kitchen, events, and management. Share guest reviews from OTAs and direct platforms with management for brand reputation monitoring. Skills & Competencies Excellent communication skills in English & Hindi (knowledge of foreign languages is an advantage). Strong guest-handling, interpersonal, and conflict resolution skills. Tech-savvy: hands-on with PMS, OTA extranets, Google Workspace, and WhatsApp Business. Knowledge of Udaipur’s attractions, travel circuits, and backpacker culture. Ability to multitask and remain calm under pressure. Qualifications & Experience Minimum 1–2 years of experience in hospitality/front desk roles (hostel/hotel/guesthouse). Graduate/Diploma in Hospitality, Hotel Management, or Tourism preferred. Freshers with excellent communication and a passion for hospitality may be considered. Work Environment & Schedule Hostel-based role with rotational shifts (morning, evening, night). Requires weekend and holiday availability. High guest interaction with a multicultural community of travelers. What We Offer Competitive salary with incentives based on upselling and guest satisfaction. Accommodation and meals (as per hostel policy). Training in guest engagement, hostel tech systems, and revenue management. Growth opportunities within Shalom Backpackers’ expanding network. A fun, vibrant, and youthful workplace with global exposure. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Ability to commute/relocate: Rishikesh, Uttarakhand: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): Knowledge of housekeeping management Housekeeping Knowledge Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Location: Rishikesh, Uttarakhand (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Willingness to travel: 50% (Preferred) Work Location: In person
Job Title: Housekeeper Location: Shalom Backpackers, Rishikesh About the Role: At Shalom Backpackers Rishikesh , we’re looking for a dedicated and detail-oriented Housekeeper to join our vibrant hostel team. The role involves maintaining cleanliness and hygiene across guest rooms, dormitories, common areas, café, and outdoor spaces—ensuring every traveler enjoys a spotless and comfortable stay. Key Responsibilities: Clean and sanitize dorms, private rooms, bathrooms, and public areas daily. Change linens, make beds, and replenish room supplies. Maintain cleanliness of the reception, café area, terrace, and outdoor spaces. Perform deep cleaning tasks as scheduled (windows, fans, walls, etc.). Report any maintenance issues or damages to the front desk/manager. Ensure housekeeping supplies are stocked and used efficiently. Follow hostel hygiene and safety protocols at all times. Requirements: Prior experience in housekeeping (preferably in hotels/hostels). Attention to detail and cleanliness standards. Good physical stamina and time management skills. Friendly, honest, and team-oriented attitude. Willingness to work in a dynamic hostel environment. Why Join Us: At Shalom Backpackers, we’re not just a hostel — we’re a community of travelers and dreamers. You’ll work in a positive, peaceful environment surrounded by the energy of Rishikesh and like-minded people who love what they do. Job Type: Full-time Salary: Based on experience Accommodation & Meals: Provided (if required) Job Type: Full-time Pay: ₹8,894.45 - ₹15,570.48 per month Benefits: Food provided Work Location: In person
About Café Shalom Café Shalom is the in-house café at Shalom Backpackers Rishikesh , a vibrant riverside backpackers hostel that welcomes travelers from around the world. The café offers a mix of continental, Indian, and fusion dishes in a relaxed, boho-chic setting overlooking the Ganges. We believe in creating not just great food, but memorable experiences that bring people together. Position Overview We are looking for a creative and skilled Chef to lead the kitchen operations at Café Shalom, Rishikesh . The ideal candidate should have hands-on experience in café-style dining, menu creation, inventory control, and maintaining high standards of hygiene and quality. This is a live-in role suitable for someone passionate about hospitality, food innovation, and backpacker culture. Key Responsibilities Kitchen Operations: Oversee day-to-day kitchen activities, ensuring timely preparation and delivery of orders. Menu Planning: Curate and update café menus featuring popular backpacker-friendly dishes—healthy bowls, sandwiches, Indian meals, smoothies, and coffee-based beverages. Quality Control: Ensure taste, presentation, and portion consistency for all menu items. Team Management: Train, guide, and supervise kitchen staff (commis, steward, helper) to maintain smooth kitchen workflow. Inventory & Costing: Manage raw material inventory, control food cost, and minimize wastage through efficient stock rotation. Hygiene & Compliance: Maintain kitchen hygiene as per FSSAI standards and ensure all food handling practices meet safety protocols. Guest Interaction: Occasionally engage with guests for feedback and introduce daily specials or seasonal menu items. Coordination: Collaborate with café service staff and the front office for event nights, special menus, or group bookings. Reporting: Maintain kitchen records—daily consumption, wastage, requisitions, and supplier invoices—and report to management. Requirements Experience: Minimum 2–4 years of experience as a Chef or Senior Commis in a café, restaurant, or hostel setup. Culinary Knowledge: Strong understanding of continental, Indian, and café-style cuisines (pasta, pizza, wraps, smoothies, breakfast bowls, etc.). Education: Diploma or certificate in Culinary Arts or Hotel Management preferred. Skills: Strong leadership and multitasking skills. Excellent communication and time management. Ability to work in a high-energy, guest-focused environment. Personality: Friendly, team-oriented, and passionate about food and travel. Flexibility: Willingness to work in shifts, weekends, and peak seasons. Perks & Benefits Competitive salary with performance incentives. Complimentary accommodation and meals at the property. Opportunity to work with one of India’s leading backpacker hostel brands. A creative, community-driven environment with travelers from across the world. Career growth opportunities within Shalom Backpackers’ café and hostel network. Job Type: Full-time Pay: ₹11,527.23 - ₹20,000.00 per month Benefits: Food provided Work Location: In person
Job Title: Housekeeper Location: Shalom Backpackers, Rishikesh About the Role: At Shalom Backpackers Rishikesh , we’re looking for a dedicated and detail-oriented Housekeeper to join our vibrant hostel team. The role involves maintaining cleanliness and hygiene across guest rooms, dormitories, common areas, café, and outdoor spaces—ensuring every traveler enjoys a spotless and comfortable stay. Key Responsibilities: Clean and sanitize dorms, private rooms, bathrooms, and public areas daily. Change linens, make beds, and replenish room supplies. Maintain cleanliness of the reception, café area, terrace, and outdoor spaces. Perform deep cleaning tasks as scheduled (windows, fans, walls, etc.). Report any maintenance issues or damages to the front desk/manager. Ensure housekeeping supplies are stocked and used efficiently. Follow hostel hygiene and safety protocols at all times. Requirements: Prior experience in housekeeping (preferably in hotels/hostels). Attention to detail and cleanliness standards. Good physical stamina and time management skills. Friendly, honest, and team-oriented attitude. Willingness to work in a dynamic hostel environment. Why Join Us: At Shalom Backpackers, we’re not just a hostel — we’re a community of travelers and dreamers. You’ll work in a positive, peaceful environment surrounded by the energy of Rishikesh and like-minded people who love what they do. Job Type: Full-time Salary: Based on experience Accommodation & Meals: Provided (if required) Job Type: Full-time Pay: ₹8,894.45 - ₹15,570.48 per month Benefits: Food provided Work Location: In person
About Café Shalom Café Shalom is the in-house café at Shalom Backpackers Rishikesh , a vibrant riverside backpackers hostel that welcomes travelers from around the world. The café offers a mix of continental, Indian, and fusion dishes in a relaxed, boho-chic setting overlooking the Ganges. We believe in creating not just great food, but memorable experiences that bring people together. Position Overview We are looking for a creative and skilled Chef to lead the kitchen operations at Café Shalom, Rishikesh . The ideal candidate should have hands-on experience in café-style dining, menu creation, inventory control, and maintaining high standards of hygiene and quality. This is a live-in role suitable for someone passionate about hospitality, food innovation, and backpacker culture. Key Responsibilities Kitchen Operations: Oversee day-to-day kitchen activities, ensuring timely preparation and delivery of orders. Menu Planning: Curate and update café menus featuring popular backpacker-friendly dishes—healthy bowls, sandwiches, Indian meals, smoothies, and coffee-based beverages. Quality Control: Ensure taste, presentation, and portion consistency for all menu items. Team Management: Train, guide, and supervise kitchen staff (commis, steward, helper) to maintain smooth kitchen workflow. Inventory & Costing: Manage raw material inventory, control food cost, and minimize wastage through efficient stock rotation. Hygiene & Compliance: Maintain kitchen hygiene as per FSSAI standards and ensure all food handling practices meet safety protocols. Guest Interaction: Occasionally engage with guests for feedback and introduce daily specials or seasonal menu items. Coordination: Collaborate with café service staff and the front office for event nights, special menus, or group bookings. Reporting: Maintain kitchen records—daily consumption, wastage, requisitions, and supplier invoices—and report to management. Requirements Experience: Minimum 2–4 years of experience as a Chef or Senior Commis in a café, restaurant, or hostel setup. Culinary Knowledge: Strong understanding of continental, Indian, and café-style cuisines (pasta, pizza, wraps, smoothies, breakfast bowls, etc.). Education: Diploma or certificate in Culinary Arts or Hotel Management preferred. Skills: Strong leadership and multitasking skills. Excellent communication and time management. Ability to work in a high-energy, guest-focused environment. Personality: Friendly, team-oriented, and passionate about food and travel. Flexibility: Willingness to work in shifts, weekends, and peak seasons. Perks & Benefits Competitive salary with performance incentives. Complimentary accommodation and meals at the property. Opportunity to work with one of India’s leading backpacker hostel brands. A creative, community-driven environment with travelers from across the world. Career growth opportunities within Shalom Backpackers’ café and hostel network. Job Type: Full-time Pay: ₹11,527.23 - ₹20,000.00 per month Benefits: Food provided Work Location: In person