Job Title: SAP Service Management (SM) Architect Location: Remote Job Type: Full-Time Company Overview Join Us as an SAP ECC SM/SD Consultant Drive Transformation at the Intersection of Business and Technology Join our dynamic organization, a leader in Professional services, committed to leveraging cutting-edge technology to drive business success. We are seeking a highly skilled SAP SM Architect to join our innovative IT SAP COE team and help shape the future of our financial and operational systems. Job Summary We are seeking a highly experienced SAP ECC Application Consultant with deep expertise in Service Management (SM) and Customer Service (CS) modules. This role demands a strong functional and technical background in SAP ECC, with hands-on experience in service-related business processes, integration technologies, and large-scale ERP implementations. This role involves working closely with cross-functional teams, business stakeholders, and technical teams to deliver robust SAP solutions aligned with strategic goals. Key Responsibilities Provide production support: troubleshoot, analyze, resolve, and configure SAP SM/CS issues. Manage change requests and small enhancements within defined timelines. Lead/support SAP projects: requirements gathering, design, configuration, testing, and delivery. Collaborate with cross-functional teams to deliver robust, scalable solutions. Design, configure, write functional specs, test, and implement SAP SM/CS solutions. Work independently on multiple initiatives with minimal supervision. Define scope and gather business requirements with stakeholders. Advocate for process standardization and articulate key considerations. Advanced knowledge of Service Notifications, Service Orders, Warranty, Billing, and Contracts (Value/Quantity/Service). Strong understanding of Revenue Recognition, Repair Order Process, and Resource-Related Billing (DIP Profiles). Expertise in Customer Service Master Data: Equipment, Warranty, Functional Location, Counters. Deep process knowledge in Sales & Distribution, Repairs, Warranty, and Contracts. Experience with Intercompany Postings, Pro Forma Invoices, and Open Order/Master Data Migration. Experience with SAP enhancement technologies: User Exits, BADIs, IDOCs, BAPIs. Ability to read and debug ABAP code. Strong knowledge of IDocs: Partner profiles, segment creation, testing. Experience with SAP and non-SAP interfaces. Hands-on experience with SAP PI/PO, CPI, MuleSoft, and other middleware tools. Familiarity with Agile methodologies (Scrum, Kanban); SAFe experience preferred. Strong understanding of Software Development Lifecycle and SAP/Salesforce implementation methodologies. Service Order Management and Service Projects Planning & Execution: Cost rate & labor hours (estimates/planned & actual) Expense and material management Work order and workforce management Reporting and analytics Preferred Qualifications: 15+ years of experience as an SAP SM/CS/SD Consultant in implementation, support, and upgrade projects. Minimum 7 years of hands-on SAP experience in SM/CS modules. At least 2 full lifecycle SAP implementation projects as a Solution Architect or Consultant. Hands-on experience with SAP ECC Service Management and legacy SAP CS modules. Experience in EHP8 upgrade is a plus. Bachelor’s degree in Computer Science, Information Systems, or related field (Advanced degree preferred). SAP SD/SM certification preferred but not required. Prior experience in the professional services industry preferred. Expertise in SAP SM module configuration, implementation, and support. Deep understanding of Order-to-Cash (O2C) processes, ATP, and pricing configuration. Integration experience with SAP SD, PS, MM, PP, and FICO modules. Experience in large business transformation programs using SAP and Salesforce. Strong collaboration, analytical, and critical thinking skills. Proven ability to manage large-scale work efforts and coordinate distributed teams. Ability to debug ABAP and write functional/technical specifications. Experience with SAP iDocs for order induction and intercompany postings. Ability to playback designs to business users and conduct workshops. Familiarity with SAP RISE, BW/BObj, BTP, PI/PO, Coupa, HighRadius, and financial integrators like Vertex, OneSource, OpenText. Strong understanding of integration patterns, architectures, and tools including APIs, middleware, and ETL technologies. Experience with SAP integration across modules and external systems. Excellent written and verbal communication skills. Proven ability to work in fast-paced, matrixed environments and drive consensus.
SAP MM Application Consultant We are seeking a highly experienced SAP MM Application Consultant with over 10 years of hands-on experience in SAP Materials Management and related modules. This role is ideal for a seasoned professional who thrives in a dynamic environment, enjoys solving complex business challenges, and is passionate about delivering scalable, secure, and optimized SAP solutions. Key Responsibilities Resolve SAP MM production issues by triaging helpdesk tickets, logging incidents, and providing timely resolutions. Collaborate with cross-functional teams to gather requirements, troubleshoot issues, and design effective solutions. Create and maintain functional design documents for application enhancements and interface development. Configure SAP MM processes and develop test plans, ensuring thorough testing and documentation. Support procurement-related security configurations and design within SAP MM. Lead SAP MM implementations, upgrades, and process improvements. Provide off-hours or weekend support for critical business incidents as needed. Manage and optimize SAP Material Master data and support data migration and cutover activities. Build and present user guides for Integrated and Stand-alone Business Processes related to Material Master. Troubleshoot issues in material master data conversion from legacy systems to SAP. Deliver SAP solutions in procurement, inventory, and warehouse management. Configure MM processes like PR, PO, MRP, GR/IR, and work on EWM deployment and RF integration. Required Qualifications 12+ years of experience as an SAP MM Consultant with full lifecycle implementation exposure. 10+ years of SAP MM design and configuration experience with integration across core modules (FI, SD, PP, WM, etc.). 3+ years of hands-on experience with SAP Ariba (Guided Buying, e-Sourcing, Catalog). Strong knowledge of procurement processes and Procure-to-Pay (P2P) functionality. Experience in SAP Activate methodology and Fit-to-Standard approach. Expertise in SAP MM configuration including vendor/material master, procurement workflows, pricing, and tax. Experience with EDI/IDOC integration, B2B interfaces, and SAP custom enhancements (BAPIs, BADIs, user exits). Strong understanding of material planning, MRP, consignment, subcontracting, and special procurement scenarios. Experience in defining Master Data Strategy, Data Governance, and MDM Architecture. SAP Certified MM Consultant (current certification preferred). Basic ABAP debugging skills. Preferred Skills Experience with SAP SRM, Ariba, or other procurement solutions. Exposure to co-products, by-products, and batch management. Familiarity with SAP EWM, RF integration, and logistics execution. Strong documentation skills including process flows, configuration guides, and training materials. Ability to work independently and manage multiple projects simultaneously. Excellent communication and stakeholder management skills.