ServiceNow

Job Description

Responsibilities: Oversee and manage ServiceNow administration tasks. Develop and maintain scripts for automation and process improvement within ServiceNow. Manage and maintain the Configuration Management Database (CMDB) in ServiceNow. Implement and support IT Service Management (ITSM) processes using ServiceNow. Develop and support Customer Service Management (CSM) solutions within ServiceNow. Required Skills: Strong experience in ServiceNow administration. Proficiency in scripting languages (e.g., JavaScript, Glide). Expertise in CMDB management within ServiceNow. Solid understanding of ITSM frameworks and practices. Experience with ServiceNow Customer Service Management (CSM). About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.