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ServiceNow Technical Support Engineer owow

0.0 years

0 Lacs

hyderabad, telangana, india

On-site

Key Responsibilities: Provide global production support for ServiceNow instances with a focus on UX and Performance . Troubleshoot and resolve issues in Service Portal, Now Experience, UI Builder, and Workspaces. Analyze and improve system performance using tools like stats.do, syslog_transaction, Script Profiler, Health Scan, and Instance Analyzer . Debug JavaScript, GlideAjax, Business Rules, and Script Includes. Optimize slow queries, heavy transactions, and client/server scripts. Document root cause analysis (RCA), fixes, and preventive solutions. Collaborate with internal teams and challenge assumptions constructively to drive improvements. Ensure customer satisfaction through proactive...

Posted 2 weeks ago

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