Skills & Experience AI Ops Skills: • 10+ Years experience in IT across designing, engineering, implementation and Presales (minimum 3 years in Presales) of AI Ops use cases across IT Operations Management & IT Service Management (Experience in ITOM toolsets like Event Correlation, Log Analytics, Application Performance Management, IT Orchestration, etc) • Strong prior experience on development and or/implementation of IT Operations Management tools like - o IT Service Management Tools like ServiceNow, BMC Remedy, Microfocus SMAX, etc. o Application Operations Management tools like Appdynamics, Dynatrace, New Relic. o IT Operations Automation tools like ServiceNow Orchestrator, BMC Atrium Orchestrator, HPE Operations Orchestrator o Observability tools like Elastic, OpsRamp, Sciencelogic. • Strong experience in Implementation or Presales of AI Ops use cases using any of the Industry enterprise AIOps solutions such as Moogsoft, ServiceNow, Opsramp, Sciencelogic, Big Panda, etc. • Strong understanding and experience on Machine Learning algorithms for various AIOPS use cases such as classification, clustering, and anomaly detections. • Preferred ITIL certification • Strong understanding of Cloud & infrastructure technologies such as virtualization, hyper converged infrastructure, as-a-service, Software defined networks, servers, and storages. AI & IA Skills: • Strong understanding of Generative AI concepts including LLM, embeddings, word to vectors, etc. • Working knowledge and understanding on development of AI/ML models based on a widely used variety of ML algorithms like classifier algorithms (Linear, Logistics, decision tree, Nave Bayes, Support Vector, KNN, Random forest), clustering / outlier algorithms (K-means, mean-shitfing, DBSCAN, GMM, Hierarchical Clustering, etc), neural networks (ANN, RNN, etc.) • Development experience on ML/NLP algorithms for IT Operations use cases. • Strong understanding and experience of IA including RPA, OCR, etc. Presales Experience: • Experience driving Presales for AI/AIOps in large deals for global customers for minimum 3 years. • Strong Presentation skills and customer handling skills • Strong experience in designing AI/AIOps Proposals, scope of works, effort estimates, Automation potential, etc for large deals in IT sourcing. • Strong experience and skills in driving customer discussions, multiple stake holder discussions. Mandatory Skill - Must Have - AIOPS + ITOM + ITSM + GenAI Good to have - ServiceNow Orchestrator/ BMC Atrium Orchestrator/ HPE Operations Orchestrator
