ServiceNow ITOM (Discovery) - CMDB / SPM Consultant

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

ServiceNow ITOM Consultant

Location : INDIARemote)

Experience: 8+ years

Type : Contract, 12 months, extendable

Shift - 6.30 am to 3.30 PM IST (Remote)

Required Skills & Experience

• Hands-on experience with

  ServiceNow ITOM Discovery

  .
• Strong experience with

  ServiceNow SPM (PPM, Demand, Resource, Agile)

  .
• Solid understanding of

  CMDB, CSDM, and ServiceNow data models

  .
• Experience with

  MID Server configuration

  , credentials, and network discovery.
• Proficiency in

  ServiceNow scripting

  (Business Rules, Script Includes, Flow Designer).
• Strong analytical, troubleshooting, and communication skills.

Key Responsibilities

ITOM Discovery

• Configure and manage

  ServiceNow Discovery

  to identify and map infrastructure components across on-prem, cloud, and hybrid environments.
• Implement and maintain

  MID Servers

  , schedules, credentials, and probes.
• Ensure accurate

  CMDB population, normalization, and reconciliation

  .
• Troubleshoot discovery issues and improve discovery coverage and success rates.
• Integrate Discovery with

  Service Mapping, Event Management, and CMDB Health

  .
• Support audits by ensuring CMDB accuracy and compliance.

SPM (Strategic Portfolio Management)

• Configure and support

  SPM modules

  including Demand Management, Project Portfolio Management (PPM), Resource Management, and Agile Development.
• Implement portfolio structures, investment funding models, and roadmaps.
• Configure workflows, forms, reports, and dashboards for portfolio governance.
• Support demand intake, prioritization, capacity planning, and financial tracking.
• Enable executive reporting and portfolio insights aligned with business strategy.

Nice-to-Have Skills

• Experience with

  ServiceNow Service Mapping, Event Management, or Cloud Discovery

  .
• Knowledge of

  ITIL v4

  and portfolio governance frameworks.
• ServiceNow certifications (ITOM, SPM, CSA, CIS).
• Experience in Agile / SAFe environments.

WHAT'S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

UPDATED CV in Microsoft Word

CONSULTANT DETAILS:

Swati Jaiswal

Avensys Consulting Pte Ltd

Email : [HIDDEN TEXT]

Whatsapp : +65 6761 9826

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