Position Title
ServiceNow Consultant Enterprise Architect - Techno-Functional Manager
Role Summary
ServiceNow Consultant Enterprise Architect
Need to have extensive experience in designing enterprise-wide ServiceNow solutions, engaging with senior business and IT stakeholders, driving roadmap discussions, governing multi-workstream implementations, and leading high-performing technical and functional teams.
Techno-Functional Manager
Key Responsibilities
Consulting Enterprise Architecture & Solution Leadership
- Develop end-to-end ServiceNow architecture for large transformation programs
- Create scalable, secure, and future-ready platform architectures
- Establish platform governance, standards, and architectural guardrails
- Lead architecture review boards and solution governance forums
- Ensure alignment with enterprise architecture principles and technology standards
- Define integration, data, security, infrastructure, and platform strategies
Functional Consulting
- Engage with Business, IT, Operations, HR, Security, Risk, and Customer Service stakeholders
- Conduct workshops, assessments, discovery sessions, and roadmap exercises
- Translate business capabilities into ServiceNow-enabled solutions
- Drive operating model transformation and process standardization initiatives
- Advise clients on platform adoption, maturity improvement, and digital transformation
ServiceNow Solution Ownership
Lead architecture and solution design across multiple ServiceNow products including:
Core Platform
- ITSM
- ITOM
- ITAM
- Service Portal
- Employee Centre
- CMDB & CSDM
- Integration Hub
- Flow Designer
- Platform Analytics
Advanced Solutions
- IRM/GRC
- FSM
- Workplace Service Delivery
- Now Assist, AI & Automation Solutions
Technical Architecture
- Define architecture patterns for integrations, automation, and workflows
- Lead API, middleware, and enterprise integration designs
- Govern CMDB and CSDM strategy
- Ensure adherence to security, compliance, and performance best practices.
- Review customizations and promote out-of-the-box adoption.
- Provide technical guidance for complex implementations and upgrades.
Program & Delivery Leadership
- Govern large ServiceNow implementation and transformation programs.
- Participate in steering committee meetings and executive reviews.
- Manage architecture risks, dependencies, and escalations.
- Drive quality assurance, solution reviews, and go-live readiness.
- Support transition to managed services and platform operations.
Experience
- 9+ years of overall relevant experience
- Experience leading large ServiceNow transformation programs (any ITSM tool transformation)
Technical Skills
ServiceNow Expertise
Strong experience in:
- ITSM
- ITOM
- ITAM
- CSM
- IRM/GRC
- CMDB/CSDM
- Integration Hub
- Flow Designer
- AI & GenAI capabilities
Integration Experience (atleast 3 of the below)
- REST APIs and SOAP Services
- Azure and/or AWS Cloud Integrations
- SAP and/or Oracle Enterprise Integrations
- Microsoft Ecosystem Integrations
- Identity Management Platforms (e.g., Azure AD, Okta, SailPoint)
- Middleware Platforms (e.g., MuleSoft, Boomi, Dell Boomi, Informatica)
Architecture Frameworks
- CSDM
- ITIL
- Enterprise Architecture Frameworks
- Governance Frameworks
