Short Description
Looking for a Senior ServiceNow Developer, having exposure in architecture, ServiceNow- SaaS, has exp in coding configuration
Description
6 to 8 years technical experience in ServiceNow & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups)
- Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).
- Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement.
- Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine.
- Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
- Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL.
- Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.
- Load, manipulation and maintain integration data flow between Service Now and other third-party systems.
- ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.
- Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.
- Should be a good team player worked on multiple assignments / threads simultaneously
Responsibilities
As a ServiceNow Technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.
Technical Skills
- Must have minimum 6 to 8 years of experience in Service Now & Custom /Scoped application development.
- Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery).
- Should have technical experience in workflows/ Alerts Setups/ Role Assignments and configurations. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
- Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow.
- Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project. Process Specific Skills
- Understanding/Delivery Experience in a Business Aligned IT Scenarios
- Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc.
- Understanding of business processes of HR, Finance, IT would be an added advantage. Soft skills (Desired)
- Ability to understand the overall business solution.
- Strong written and verbal communications skill.
- Strong ability to connect with multiple business processes owners and work with Global teams.
- Ability to learn new modules, technology & apps.
- Ability to work as an Individual Contributor / Technical Leader.
Qualifications
Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications
- ServiceNow certification would be preferred
